Store Director

2 weeks ago

Doha, Qatar Talent Pal Full time

**MISSION**:To **ensure** the **delivery** of **exceptional** **operational** and commercial standards **throughout** the store, **with** focus on **providing** an **elevated** **customer** **experience**. The Store **Director** **needs** to **ensure** compliance in all areas of **operational** **activity** and drive sales and **profitability** **through** the performance and **development** of the Management team, **whilst** **managing** **within** **agreed** budgets.**

**Responsibilities**

**Client Experience**
- Embody Sephora Attitude and set an example in front of the team.
- Provide support to the team in difficult situations ensuring client’s satisfaction.
- Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI’s.
- Take over floor leadership segments and ensure the floor is always managed and covered.
- Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.
- Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.
- Inspire the team to use digital tools to deliver a customized service.
- Work in partnership with the Training Department and coach the team to offer our Beauty Services to maximize client satisfaction.
- Embolden team to use digital (Happy App) to deliver a customized service; responsible for daily follow up
- Build a strong relationship with Brand Supervisors and follow up on Brand BCs.
- Lead your Management team to create a positive and energetic shopping experience to enable achievements in all commercial KPI’s.
- Provide support for the head of operations in analyzing results and proposing action plans in order to enhance client experience and drive all related KPI’s.
- Provide support for the management team by maintaining and enforcing quality customer service and resolving customer service complaints.

**Sales**
- Implement retail priorities and inspire commercial success.
- Lead the management team to create a positive and exciting work environment through effective floor management while ensuring that targets are met.
- Inspire your Services Manager to create a playful and educational experience while ensuring services targets are met.
- Reinforce sales policies and techniques established at the Sephora University with all team members.
- Balance and drive the sales target among selective, exclusive and Sephora Collection.
- Provide support for the Store Head of Operations in analyzing sales results and proposing action plans to achieve set target.
- Create disruptive internal competitions to motivate the team and boost the achievements.

**Operations**
- Optimize and oversee operations with the Operations Manager to ensure efficiency and that the store is compliant with company policies and operational guideline.
- Inspire the management team to enforce the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security).
- In collaboration with the operation manager the stores projection of an excellent image through cleanliness and product restocking.
- Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.
- Work with the Operations Manager to ensure that VM, merchandising quality, animation and marketing standards are met.
- Provide Support to the relevant head office department in providing feedback and analyzing data on all operational aspects.

**Business**
- Provide support to the Head of Retail with knowledge of the market conditions, competition, client needs, etc.
- Provides leadership and management to the store organization that mirrors the vision and strategic direction of Sephora.
- Establish monthly reports including competitors' activities.
- Analyze all relevant KPIs and propose action plans for improvement and forecast future performance
- Develop and propose short
- and long-term strategies to drive top and bottom line/brands sales.
- Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.
- Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training, monthly trends and operational knowledge.
- Propose Plan, implement and oversee in-store promotional events or displays.
- Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.
- With your team of Managers ensure all Contribute to the Business reports as required to form a comprehensive picture of the business.
- Network with other stores and head office departments and take on area responsibilities
- Network and build relationships with the different departments in Sephora HO and take on area responsibilities.
- Manage the store’s P&Ls.
- Propose innovati

  • Store Performance Director

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar Talents Hub Full time

    About the PositionTalents Hub is seeking a Store Performance Director to oversee the day-to-day operations of our stores, ensuring smooth and efficient performance. As a key member of our team, you will be responsible for implementing strategies to drive store performance, increase sales, and enhance profitability.You will lead and motivate a team of sales...

  • Store Director

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar PrecisionHire Solutions Full time

    MISSION: To ensure the delivery of exceptional operational and commercial standards throughout the store, with a focus on providing an elevated customer experience. The Store Director needs to ensure compliance in all areas of operational activity and drive sales and profitability through the performance and development of the Management team, whilst...

  • Store Director

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    MISSION: To ensure the delivery of exceptional operational and commercial standards throughout the store, with focus on providing an elevated customer experience. The Store Director needs to ensure compliance in all areas of operational activity and drive sales and profitability through the performance and development of the Management team, whilst managing...

  • Store Operations Director

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar Talents Hub Full time

    Job Description:We are seeking an exceptional Retail Manager to join our team at Talents Hub. The ideal candidate will have a proven track record of driving sales growth, leading high-performing teams, and delivering exceptional customer experiences.About the Role:Manage the day-to-day operations of the store, ensuring smooth and efficient performance.Lead...

  • Luxury Store Manager

    2 weeks ago

    Doha, Qatar CharterHouse Full time

    Charterhouse is working exclusively with a prestigious Luxury Fashion Brand which is looking to hire a strong and dynamic Store Manager for their newly opened store in Place Vendome mall in Doha, Qatar. **About the role** This is an excellent opportunity to become a part of a globally recognized iconic fashion house and to be a part of their successful...

  • Purchasing Store Keeper

    2 weeks ago

    Doha, Qatar Mondrian Full time

    **Company Description** From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region. **Job Description** Job Purpose**: Under the general...

  • Store Director Vendome QAtar

    4 weeks ago

    Doha, Qatar Louis Vuitton Full time

    Poste Our Louis Vuitton Store Managers are ambassadors of the Brand responsible for leading and developing the store team through innovative and motivating hands-on management and coaching. Our leaders inspire their teams to build sustainable Client relationships, ensuring that every Client is treated according to the Louis Vuitton promise. As a Store...

  • Store Business Director

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar Nair Systems Full time

    Key ResponsibilitiesDrive the BusinessRepresent the brand by communicating its values and philosophy through all activities and interactions with customers and team members.Define, execute, and monitor the store action plan to achieve sales targets and KPIs.Manage the customer database to build strong relationships with customers and create future potential...

  • Senior Store Director

    6 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar Giorgio Armani Full time

    **About Us**The Armani Group is a leading luxury fashion company with a rich history of innovation and style. Our brand, Giorgio Armani, has been at the forefront of the industry for over four decades, known for its timeless and sophisticated designs.We are seeking an experienced Assistant Store Manager to join our team in Doha. As a key member of our store...

  • Marketing & Communications Director

    1 week ago

    Doha, Qatar Apt Resources Full time

    Our client a large luxury department store is looking for a dedicated and enthusiastic Marketing & Communications Director to manage the image and public perception of our brand. The Marketing & Communications Director’s responsibilities include managing public perception of a company, which incorporates developing marketing and communication strategies as...

  • Retail Operations Director

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar EarthStream Global Limited Careers Full time

    Job DescriptionAs a Retail Operations Director at EarthStream Global Limited, you will be responsible for reviewing and monitoring store procedures to ensure they are aligned with the company's goals. This involves designing and implementing efficient barcoding systems to streamline operations.You will direct and manage all store activities, coordinating...

  • Retail Operations Director

    5 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar Vodafone Full time

    Job OverviewVodafone is seeking a highly experienced Retail Operations Director to lead our retail stores and drive customer satisfaction. As a key member of our team, you will be responsible for managing daily store operations, leading and coaching staff, and implementing sales strategies to meet targets.Key Accountabilities:Manage the day-to-day operation...

  • Director of Security

    5 days ago

    Doha, Qatar RIXOS Full time

    **Director of Security** The Director of Security sets an example for punctuality, appearance, courtesy, performance, attitude, leadership, guest relationships, observance of the house rules, loyalty to Management and inter-department cooperation. **What will you be doing?**: - Develops fire, emergency & evacuation guidelines, trains team members on the...

  • Multi-unit Store Manager

    1 week ago

    Doha, Qatar PromoQ Full time

    **Multi Unit Restaurant Manager **reports directly to the Director of Operations and is responsible for supervising multiple Restaurants, overseeing various processes and positions within each outlet. You will handle the budget for each unit, ensuring goals are met as per company standards. You will assist to recruit and train new staff, review regular...

  • Executive Director of Food Operations

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar Al Futtaim Group Full time

    At Al-Futtaim Group, we strive to create a better everyday life for the many people.About UsIKEA is the world's largest home furnishings store, founded in Sweden over 60 years ago. Our work ethics are down-to-earth, straightforward and inspiring.The RoleWe are seeking an Executive Director of Food Operations to join our team at IKEA. As a key member of our...

  • Retail Operations Director

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar Evcare Full time

    Job Overview:We are seeking a highly skilled Retail Operations Director to oversee the daily operations of our stores at EV Care Car Accessories. The ideal candidate will be responsible for managing staff, maintaining inventory, ensuring customer satisfaction, and driving sales growth.Main Responsibilities:Oversee day-to-day store operations to ensure...

  • Director of Operations for Showroom

    3 days ago

    Doha, Qatar Gallery Five Trading & Contracting W.L.L. Full time

    We are urgently looking for **DIRECTOR OF OPERATIONS FOR SHOWROOM** to join our team. **QUALIFICATIONS**: - Any Nationality - Must have 7 years of experience in the same field. - Arabic Speaking is a MUST - Experience in Furniture Industry **EXPERIENCE**: **1. Sales Reports**:(Daily/Weekly/Monthly/Yearly Sales Report andProduct Performance Report. **2....

  • Logistics Data Strategy Director

    6 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the PositionWe are pleased to announce an exciting opportunity for a Logistics Data Strategy Director to join our data analytics team in Doha. As a key member of our cargo team, you will be responsible for driving business growth through data-driven insights and strategic decision-making.Your primary focus will be on developing advanced analytics...

  • Creative Director for a Restaurant Company

    2 weeks ago

    Doha, Qatar Cafe Noir KSA Full time

    Job Title**:Creative Director - Arabic Speaker** **Company Profile**: We are a leading brand in the luxury food and beverage industry, specializing in fine dining restaurants and high-end cafés. Our establishments are renowned for their exquisite culinary offerings, sophisticated ambiance, and exceptional customer experiences. We are seeking an experienced...

  • Customer Service Director

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Apparel Group Full time

    Role and ResponsibilitiesWe are seeking a highly motivated and experienced Sales Floor Supervisor to join our team. As a key member of the team, you will be responsible for ensuring the highest levels of customer service are provided by retail staff and that they have the skills and support required to maximize sales.You will work closely with the Store...