Claim Settlement Coordinator

20 hours ago

Doha, Qatar Qatar Airways Full time

We are currently recruiting for Claim Settlement Coordinator for Ground Services in Doha.

The role is responsible to provide effective administrative support, controls all the functions of claims section while maintaining a high standard of service delivery, supervises baggage section for the network, Maintains and handles all claims files in a timely manner and in accordance to the company policy and guidelines for stations, Statistical analysis based on the station performance.

Key accountabilities include:

- Administers, review, evaluate and settle baggage claims in accordance to the company guidelines and International Convention.
- Communicates company policies on claim settlement to external and internal customers.
- Monitors all claim settlement based on the mandatory requirement - documents for customer, proof of purchases, investigations to be done, ensuring that all cases are being evaluated as per the policies.
- Coordinates with Prorate Officer with required information after claim settlement.
- Works with time, resources and information constraints in order to settle claims on timely manner.
- Prepare statistics for claims settlement and rejections.
- Prepares daily, weekly and monthly reports with regards to claims.
- Maintain day to day log on important task to be performed on shift records.
- Ensures passenger is assisted in a professional and timely manner, in providing timely assistance, authorizing the settlement amounts within the set KPI for claims closure.
- Support website forum in assisting in claims closure - pertaining to missing baggage, delayed baggage compensation, lost baggage and damage cases.

Be part of an extraordinary story
your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

**Qualifications**:

- Must have a relevant Vocational, Tertiary or Trade qualification with minimum of 4 years job related experience.
- Essential to have a knowledge in Haqiba/ World Tracer System or any other Airline system.
- Excellent communication skills
- Desirable to work under pressure
- Good writing skills is an advantage
- Must be flexible and can work with team.
- Knowledgeable in International Conventions
- Microsoft office skills is also essential.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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