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Service Technician

3 weeks ago


Doha, Qatar Primepower Middle East - Doha Full time

**Job Purpose**

To ensure the maximum availability of equipment at all times, that all equipment is maintained and serviced in line with Primepower policy and procedure, and provide a first class service to all customers, whether in the Depot or at a customers’ site.

**Key Relationships**

Senior Service Technician, Service Admin, Service Manager, Operations Manager and Managing Director (if necessary)

Clients / customers, Site Project Managers (if necessary)

**Accountabilities**
- Assist senior service technician in equipment installation, maintenance and repairs
- Conduct routine inspections and preventive maintenance tasks
- Troubleshooting and diagnosing equipment malfunctions

**Duties and Responsibilities**
- Comply with Primepower servicing schedules and procedures
- Ensure all equipment is prepared for hire in compliance with Primepower ‘Green Card’ procedure
- Ensure all work performed reports are approved by client (on site) and are legibly produced
- Ensure immediate response and mínimal disruption to client’s requirements
- Ensure good housekeeping of work area and service vehicle
- Maintain a minimum spares level in service vehicle as per procedures
- Effective troubleshooting to minimise downtime and unnecessary repair costs
- Customer satisfaction externally & internally
- Compliance to QHSE & ISO Standards and Procedures
- Compliance with 24 hour call - out policy
- Any other duties considered essential for effective operations and service.
- Primepower places a strong emphasis on health, operational safety and environmental protection. It is a requirement and moral obligation of each employee to be actively committed and accountable for compliance to the Primepower Health, Safety & Environmental policies, operating procedures and compliance to local legislation
- Any other tasks, duties & responsibilities that may be added from time to time as relevant to business requirements

**Skills**:
**Desired Skills**
- Able to work the hours required to enhance the service division operations
- Ideally have a recognized qualification in Electrical and/or Mechanical Engineering
- Be computer Literate
- Good command of English language, spoken and written
- Good Communication skills
- Ability to work in a team environment
- Able to work on own initiative and under pressure.
- Able to work to strict timeframes and achieve results.
- Must be able to work to written procedures and comply with company policies

**Desired Behaviors**
- Drive for results - a deep seated inner desire to compete against standards of excellence and achieve “step changes” in business results
- Task Completion - reliable, committed to completing tasks
- Resilience - persistent, positive and self-reliant
- Accountability - drives outcomes by taking personal responsibility
- Customer Focus - understands the importance of customer needs, whether internal or external, focuses on responding to them and develops relationships
- Working together with others - relates to people, engages and builds relationships

**Specialized Training/ Knowledge Required**
- Able to work long hours in demanding conditions under pressure
- Good command of English language, spoken and written
- Good Communication skills must be able to complete reports legibly
- Effective troubleshooting capability
- Ability to read electrical drawings
- Possession of driving license essential
- Capable of basic administration and working to written procedure

**Education & Qualifications**
- College Degree in a Mechanical or Electrical field or Industrial Training Institute qualifications
- Grade 10 or 12 clarification
- Previous Experience with Cummins/Iveco/Scania Diesel Generator engines
- Must hold an official Mechanical and Electrical trade qualification from a recognized organization
- Proficiency with generator controllers including PCC 2100, PCC 3100, PCC 3200, PCC 3300 and DSE 8000 series, with training certificates from courses attended in programming
- Demonstrated track record in rebuilding Cummins engines, including KTA50, KTA38, KSQ23, QSX15, QSG12, NTA855, QSL9, 6BTA, and 4BT
- Accredited high voltage qualification from a recognized organization
- Completion of high voltage switching courses
- Familiarity with the generator load testing process

**Experience**
- Minimum 3 years of experience relevant role or related field
- Dealer experience (Cummins and Caterpillar)
- Previous experience in the rental industry
- Prior experience working with diesel generator power plants

**Job Types**: Full-time, Permanent

Pay: QAR6,000.00 - QAR7,000.00 per month