Customer Support Specialist

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

**Position Overview**:
We are looking for a Customer Support Specialist to be based in our **Doha, Qatar** office. This position is part of the Boeing Global Services Supply Chain Execution organization and serve as a Customer Program Manager for customers in UAE.

**This role requires attendance 100% on-site with the customer.**

**Position Responsibilities**:

- Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.
- Responsible for customer account health and providing world class customer support.
- Collaborates with customer to determine specific needs and recommend potential solutions.
- Develops, prepares and delivers presentations to customers and internal organizations.
- Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.
- Answers customer phone calls and responds to customer requests via electronic and other media.
- Uses multiple Boeing systems in a fast-paced environment.
- Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.
- Responds to customer and facilitates delivery problem resolution.
- Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.
- Coordinates collection and processing and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.
- Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.
- Monitors performance metrics.
- Interfaces with customers and internal Boeing resources.

**Basic Qualifications (Required Skills/Experience)**:

- 3+ years' experience in customer support in Aviation/Airlines
- 3+ years' experience working in SAP
- Fluency in English language
- Works well in team environment
- Ability for mínimal travel domestically and internationally

**Preferred Qualifications (Desired Skills/Experience)**:

- Engineering / Technical experience
- Account management, customer support experience

**Typical Education & Experience**:
Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 3 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+4 years' related work experience, 3 years' related work experience, etc.)

**Relocation**:
**Export Control Requirements**:Not an export control position
**Equal Opportunity Employer**:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process.