Dispatcher

2 weeks ago


Doha, Qatar Yamanote Atelier Restaurant Full time

**Order Coordination**
- Organizing and managing incoming orders (dine-in, takeout, or delivery).
- Prioritizing orders based on preparation time, delivery location, and customer requests.
- Communicating special instructions or dietary restrictions to kitchen staff.

2. **Communication Management**
- Acting as the main liaison between the kitchen, delivery drivers, and front-of-house staff.
- Providing updates on order status to customers and delivery personnel.
- Addressing and resolving communication gaps promptly.

3. **Delivery and Driver Management**
- Assigning delivery drivers to orders based on location and time efficiency.
- Monitoring driver progress using GPS or dispatch software.
- Ensuring timely deliveries while maintaining quality and customer satisfaction.

4. **Order Tracking and Quality Assurance**
- Verifying the accuracy and completeness of orders before dispatch.
- Monitoring the preparation and delivery process to prevent delays.
- Handling any discrepancies or issues with orders, such as missing items.

5. **Customer Service**
- Responding to customer inquiries regarding order status.
- Resolving complaints or issues related to delayed or incorrect deliveries.
- Providing exceptional service to ensure customer satisfaction and loyalty.

6. **Technology and Systems Use**
- Operating point-of-sale (POS) and dispatch systems.
- Updating order statuses in real-time for both in-house and delivery operations.

7. **Problem-Solving**
- Adjusting dispatch schedules during peak hours or when there are staff shortages.
- Coordinating alternative solutions for delayed or canceled deliveries.
- Managing unforeseen issues, such as traffic delays or technical difficulties.

8. **Compliance and Safety**
- Ensuring compliance with food safety and hygiene standards during dispatch.
- Following delivery protocols to maintain food quality and temperature.
- Enforcing safety measures for delivery personnel.

Pay: QAR2,000.00 per month


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