Performance Control Manager

Job title
- Performance Control Manager - Ground Services Management
- Ref #
- 224569
- Location
- Qatar - Doha
- Job family
- Cargo & Airport Operations
- Closing date: 27-Jul-2025

**About the role**:
We are currently recruiting for **Performance Control Manager, QR.08**within** Ground Services** in Doha.

**Specific responsibilities include**:

- Establish and implement performance monitoring framework and provide support to Ground Services stakeholders to ensure their on-going ability to deliver set operational objectives.
- Collaborate with the SMPAP/RMNS to evaluate the operational performance strategies, provide technical input and advice to drive performance improvement and achievement of set operational objectives (KPI/SPI).
- Provide operational support (on request) to SMPAP, SMHO, SMBO and RMNS and collaborate with other GS stakeholders in conducting safety investigations and process enhancement initiatives.
- Monitor and follow-up on operational performance trends and propose performance improvement plans (PIP) for underperforming stations to ensure appropriate and timely performance recovery.
- Support RMNS, RASM’s and Network Support ASM in planning new station start up, GHA change or airport moves.
- Provide oversight of performance by conducting regular reviews of stations performance to ensure that operational activities are implemented in line with organizational standards and best practices and appraise the SMPAP/RMNS by providing an executive summary and proposing recommendations for operational performance improvement as applicable.
- Provide pre and post audit support to the Airport Services Managers and liaise with GS Quality and Compliance for ongoing compliance management support.
- Review submitted operational reports for accuracy, quality of information and relevance to identified performance gaps and propose remediation actions to address the performance deficiencies.
- Manage system queues for Service Failures (SFL) and Compliance Non-Conformities (NC’s) to ensure timely review and closure.
- Research best practices in performance control and provide recommendations to SMPAP for a tailored operational performance control system.

**Be part of an extraordinary story**

**Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

**Qualifications**:
**About you**:

- Bachelor’s Degree or Equivalent with Minimum 7 years of job-related experience.
- Relevant airport/airline Operational management.
- Experience in developing and implementing departmental and organizational policies and procedures.
- Experience in annual planning and reporting in a range of formats.
- Good experience in liaison with Ground Handlers, third party suppliers, Airport authorities and government ministries, local authorities etc.
- Previous experience with negotiation and management of formal partnerships agreements and service contracts.

**Job Specific Skills**:

- Skilled in organizational management.
- Project management skills and report and proposal writing.
- Excellent communication and interpersonal skills.
- Professional experience in Microsoft Office tools (e.g. Excel, Work, and PowerPoint).
- Data Analysis and proficiency in using dashboards is preferred

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.

**How to apply**

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, an