Concierge Agent

1 week ago

Doha, Qatar BANYAN TREE Full time

Enjoy awe-inspiring, authentic, and memorable experiences with Banyan Tree Doha At La Cigale Mushaireb.

**Concierge Agent**

As our Concierge Agent, being proactive, knowledgeable and ensuring a timely and seamless service to all guests would create a memorable experience throughout their stay.

**What is in it for you**:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

**What you will be doing**:

- Ensure all Standard Operating Policies & Procedures are adhered
- Ensure guest requests are handled in a timely manner
- Be fully knowledgeable of hotel facilities and ensure to keep informed all changes and additions
- Be familiar with all daily events and functions within the hotel and to maintain the appropriate desk folder. Share the information with all Concierge staff of such events
- Maintain a library of all relevant directories and business information
- Personalize guests’ orientation of their room in a professional, friendly and engaging way

**Your experience and skills include**:

- Degree or Diploma in Hospitality Management or related
- Active member of Les Clefs D’Or is an asset
- Ability to work well under pressure in a fast paced environment
- Excellent communication skills and a professional presentation
- Ability to work cohesively with fellow colleagues as part of a team

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo

BELIMITLESS

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