Concierge Agent

4 days ago

Doha, Qatar Rixos Gulf Hotel Doha Full time

**Concierge Agent**

The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Concierge Agent and build your career with us.

The Position

To provide accurate information concerning hotel facilities, venues and functions and to handle all guest inquiries.

KEY ROLES & RESPONSIBILITIES
- Assist guests with all inquiries, both hotel and non-hotel related
- Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known
- Maintain good relationship with Airport Concierge
- Maintain good relationship with retailers and other service providers within the vicinity and ensure that information on their promotions are up to date
- Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
- Maintain adequate supplies of forms and brochures and ensure they are presented in line with the hotel’s operating standards
- Consult Log Book for information/requests left by outgoing shift
- Manage incoming guest mail, messages, facsimiles and special deliveries
- Manage all transportation requests
- Manage outgoing guest mail, courier services and parcel postage as requested by guests
- Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed
- Receive telephone calls and take messages for guests who are out
- Conducts all of the above in accordance with the hotel’s policy

**Qualifications**

PERSONAL ATTRIBUTES
- Good English language verbal communication skills
- Ability to work cohesively with co-workers and managers as part of a team
- Ability to be attentive to guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with hotel residents and patrons
- Ability to exercise good judgment with difficult guests
- Understanding and ability to work in a multi-cultural environment

QUALIFICATIONS
- Secondary/High School education

EXPERIENCE
- Minimum two years ‘experience as a Concierge or in a related position

  • Concierge Agent

    2 weeks ago

    Doha, Qatar BANYAN TREE Full time

    Enjoy awe-inspiring, authentic, and memorable experiences with Banyan Tree Doha At La Cigale Mushaireb. **Concierge Agent** As our Concierge Agent, being proactive, knowledgeable and ensuring a timely and seamless service to all guests would create a memorable experience throughout their stay. **What is in it for you**: - Employee benefit card offering...

  • Concierge Agent

    7 days ago

    Doha, Qatar Best Plaza West Bay Hotel Full time

    Responsible for receiving and ensuring correct delivery of guest’s luggage to and from rooms, airport and cars and assists all guests with inquiries and requests. The concierge agent performs various errands related to guest’s needs, comfort and satisfaction. At Best Plaza West Bay Hotel, we want our guests to feel able to do their best, achieve their...

  • Chief Concierge

    2 weeks ago

    Doha, Qatar BANYAN TREE Full time

    Enjoy awe-inspiring, authentic, and memorable experiences with Banyan Tree Doha At La Cigale Mushaireb. **Chief Concierge Agent** As **Chief Concierge** you’ll lead the delivery of guest requests and enquiries to ensure complete guest satisfaction. You’ll also be a brand ambassador and develop great working relationships with internal and external...

  • Concierge Agent

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Four Seasons Hotels and Resorts Full time

    About Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Assistant Concierge Manager

    5 days ago

    Doha, Qatar Anantara Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Relations Agent

    7 days ago

    Doha, Qatar Conservatorium Hotel Full time

    Guest Relations Agent- - JR-04317RoomsFull timePermanentMandarin Oriental, Doha- Mandarin Oriental, Doha is looking for a Guest Relations Agent to join our Front Office team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you...

  • Concierge Agent

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar Pullman Hotels & Resorts Full time

    Company DescriptionBeing a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity.Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring...

  • Assistant Concierge Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Minor International Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes...

  • Guest Relations Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Mandarin Oriental Hotel Group Full time

    Mandarin Oriental, Doha is looking for a Guest Relations Agent to join our Front Office team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner...

  • Guest Relations Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Conservatorium Hotel Full time

    Guest Relations AgentJR-04317RoomsFull timePermanentMandarin Oriental, DohaMandarin Oriental, Doha is looking for a Guest Relations Agent to join our Front Office team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to...