Application Support Lead

2 weeks ago

Doha, Qatar Qatar Airways Full time

**About the role**

**Role and Responsibilities**:

- Manage and lead a team of support analysts or system engineers. This includes assigning tasks, providing guidance and mentoring, conducting performance evaluations, and fostering a positive and collaborative team environment.
- Manage vendor relationships, monitor service level agreements, and coordinate activities with vendors to address issues or implement enhancements.
- Manage the incident, change management effectively, and highlight if any critical risks associated and support go-live activities.
- Lead root cause analysis of reported critical incidents in operational production systems and recommend/ ensure implementation of effective preventive actions to avoid repetition
- Provide Out-of-Office hours support in case of critical production incidents.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.

**Qualifications**:
**About You**
- Bachelor Degree with minimum 10 years of IT industry experience of which 5 years as Application support lead
- Knowledge of end-to-end software development life cycle, starting from requirements phase until delivery and rollout preferably on Azure DevOps using SCRUM methodology
- ITIL (Information Technology Infrastructure Library) certified demonstrating knowledge of framework for IT service management is considered a plus
- Experience on Linux, shell scripting and databases like Oracle, MySQL to understand the queries
- Able to review and understand the awr reports, system logs and manage troubleshoot sessions within QR IT team and Vendor’s support team
- Ability to work very closely with Technology Architecture Teams, in order to bring together Business need and the required underlying Technology realization, to deliver expected benefits to Organization
- Ability to work across the organization in multi-cultural environment with various stakeholders and domains and in various levels from Subject Matter Experts to Senior Management

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**How to apply

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