HR Officer

**Job Purpose**

As an HR Officer - Employee Relations, you will play a crucial role in maintaining a positive work environment by fostering strong relationships between employees and the organization. The incumbent will be responsible for providing effective and efficient HR Operations support that is aligned with the company goals and ensure a seamless experience for employees. The responsibilities will include Employee Relations, Payroll Management, Time management, Leave Management, Recruitment, Compliance with HR Policies & Procedures, Manage the onboarding and off boarding cycle, Performance Management, and other HR projects. You will work closely with both employees and management to resolve conflicts, improve communication, and promote a healthy workplace culture.

**Key Relationships**
- Internal : All Employees
- External: Vendors, Government Authorities, Banking Institutions, auditors

**Authorities**
- NA

**Accountabilities**
- To ensure seamless HR operation coordination within the assigned SBU.

**Duties and Responsibilities**

**Employee Relations**:

- Act as a trusted point of contact for employees and managers for the assigned SBU/BU, providing support on various workplace matters.
- Investigate and resolve employee complaints, concerns, and grievances in a fair and confidential manner.
- Mediate disputes between employees, employees and managers, promoting effective conflict resolution.
- Ensure proper coordination within and beyond the department for efficient functioning and resolution of staff matters. The functions vary from Document Controlling, Government Relations, Recruitment, Probation reviews, Procurement Department, Finance Department, Real Estate Department, and maintenance Department etc.
- Timely preparation and reviewing of the Employment Contracts and any staff related documents.
- Oversee entry and maintenance of employee data on all HR systems and ensure accuracy and timeliness of the same.
- Ensure that employee queries pertaining to payroll/ HR policies and requests for bonafide certificates are promptly reverted to.
- Monitor staff attendance to ensure punctuality in attendance and also ensure that leaves are applied on the system (ESS) promptly.
- Ensure that accurate information with relevant supporting documents is shared with the payroll officer within timelines in order to ensure that the payroll is error-free and all accruals and deductions are accurately processed.
- Effectively coordinate on-boarding activities (including but not limited to requesting and collecting mobilization documents pertaining to the employment laws, timely collection of all documents, handing over the document to Government relations department for processing of work visas and associated processes, liasing with the new hires and clarifying all queries and concerns, assisting with family mobilization and documentations required, ticket booking, welcoming arrangements, arranging and inspecting of staff accommodation if provided, induction and introduction).
- Effectively coordinate off-boarding activities (including but not limited to exit interviews, visa cancellation/ transfer, bank notification, ticket booking, Full & final settlement, capturing traffic violations, insurance processing/ cancellation, receiving the private health insurance Health Cards, any repayable like mobile deduction, claw back agreements etc.) to be completed seamlessly and all aspects to be covered in total.
- Consolidate the exit interviews feedback and identify and report the trends that may require HR intervention.

**Policy Development and Implementation**:

- Assist in the development and revision of HR policies and procedures to ensure compliance with relevant labor laws and industry best practices.
- Effective communication of HR policy to employees and managers and provide training when necessary.
- Adhere to the policy and process defined by the organization.
- Assess workplace dynamics, employee concerns, and changes in employment laws and regulations to pinpoint areas where policies may be necessary or require updates.
- Conduct research to gather information on best practices, industry standards, and legal requirements related to the policies under consideration. Analyze this data to make informed recommendations.
- Gather feedback from employees and managers regarding the effectiveness and relevance of the policies. Use the feedback to recommend necessary adjustments and improvements to policies over time to the GHoHR.
- Conduct new hire induction on the various policies and procedures of the organization.
- In Conjunction with the LM and GHoHR, conduct regular reviews and update HR Handbook to ensure that its content accurately reflects the latest policies, practices, and any recent changes in relevant laws or regulations

**Compliance**:

- Stay up-to-date with employment laws and regulations to ensure the organization's compliance.
- Recommend to maintain internal policy updated with the changes