Reception Supervisor

1 day ago

Doha, Qatar COMO Facilities Management Services Full time

**Key Responsibilities**:

- **Reception & Front Desk Operations**:

- Supervise daily front desk activities, including check-in, check-out, and resident registration processes.
- Ensure accurate maintenance of resident records, ID logs, visitor passes, and room allocation.
- Respond to resident inquiries, concerns, and requests promptly and professionally.
- Coordinate with housekeeping, maintenance, transport, and catering teams to resolve resident issues and concerns efficiently.
- **Staff Supervision & Training**:

- Lead, supervise, and support receptionists and clerks on duty to ensure high service standards.
- Prepare duty schedules, monitor staff attendance, and ensure proper shift coverage.
- Train new reception staff on camp rules, systems, and customer service standards.
- Conduct performance reviews and provide ongoing coaching to ensure continuous improvement.
- **Resident & Visitor Management**:

- Enforce camp rules and regulations related to visitors, security, and use of common areas.
- Monitor resident movements, report absences, violations, or safety concerns.
- Act as the escalation point for resident complaints, disputes, or concerns, ensuring issues are resolved professionally and promptly.
- **Administration & Reporting**:

- Maintain updated occupancy lists, room assignment records, and monthly accommodation reports.
- Track and report issues related to facilities, security, or resident welfare to the appropriate departments.
- Ensure all documentation (passports, ID copies, contracts) is properly recorded, stored, and compliant with camp policies.
- Generate daily, weekly, and monthly reports as needed for internal use.
- **Safety & Compliance**:

- Ensure compliance with company policies, camp regulations, and local government requirements.
- Support and coordinate emergency procedures (e.g., fire drills, medical emergencies, evacuations) to ensure staff and resident safety.
- Maintain cleanliness and order in the reception area and common spaces to provide a welcoming environment.

**Qualifications & Skills**:

- **Education**: High school diploma or equivalent (degree or diploma in hospitality, business administration, or a related field is preferred).
- **Experience**: 2-4 years of experience in reception/front desk roles, preferably in staff accommodation, labour camps, or hospitality environments.
- **Skills**:

- Strong supervisory and people management skills.
- Excellent communication skills, both verbal and written (English is essential; knowledge of Hindi, Arabic, or other languages is an advantage).
- Proficiency in MS Office (Word, Excel, Outlook) and camp management software (e.g., reservation or record-keeping systems).
- Strong problem-solving skills with the ability to remain calm under pressure and handle conflicts professionally.
- Knowledge of basic health, safety, and emergency procedures.
- Ability to multitask and manage competing priorities effectively.

**Work Environment**:

- The role is based at the labour camp/staff accommodation reception area, with high interaction with residents, contractors, and service providers.
- Flexibility to work shifts, weekends, and public holidays is required based on camp operations.
- The Reception Supervisor must maintain a professional and approachable demeanor while managing high-volume interactions with diverse groups of people.

**Job Types**: Full-time, Permanent

Pay: QAR2,200.00 - QAR2,500.00 per month

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