Lobby Hostess

10 hours ago

Doha, Baladīyat ad Dawḩah, Qatar Andaz Full time

Organization- Andaz Doha
Summary
*Duties and Responsibilities related to the Lobby Hostess role:*

  • Act as the first point of contact for all guests entering the lobby, providing a warm, genuine, and culturally appropriate welcome
  • Greet guests with a professional and friendly demeanor, addressing them by name whenever possible to create a personalized experience
  • Gracefully manage the flow of guests in the lobby, preventing congestion and ensuring a smooth and pleasant arrival process.
  • Escort guests to the reception desk, lounge, restaurant, or other hotel facilities as needed
  • Serve as a primary resource for guests, proactively answering inquiries about hotel services, facilities, local attractions, and events in Doha
  • Assist guests with reservations for hotel restaurants, spa treatments, or other internal services.
  • Provide clear and accurate directions within the hotel and to external destinations.
  • Handle guest requests promptly and efficiently, or direct them to the appropriate department (e.g., Front Desk, Bell Desk).
  • Assist guests with transportation inquiries, coordinating with the doorman or valet services
  • Maintain the impeccable presentation and ambiance of the lobby area, ensuring it is always clean, tidy, and welcoming
  • Monitor the lobby environment, reporting any issues such as lighting problems, temperature discomfort, or maintenance needs to the relevant departments
  • Coordinate with the Door Hosts to ensure seamless handling of guest arrivals, departures, and luggage
  • Communicate effectively with the Front Desk and Guest Relations teams to anticipate the arrival of VIPs or guests with special requirements
  • Manage waiting lists for restaurants or events hosted in the lobby area
  • Maintain a log of guest feedback, comments, and concerns, reporting important information to management
  • Assist with light administrative tasks as directed by the Front Office Manager
  • Stay updated on all hotel promotions, daily events, and operational changes to provide accurate information to guests

Qualifications

  • Ideally with a relevant degree or diploma in Hospitality or Tourism management
  • Minimum 2 years work experience in hotel operations
  • Good customer service, communications and interpersonal skills are a must

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