Operations Intern

Why qlub

Qlub is revolutionizing the dining experience with ultra-fast, seamless payment solutions. Our technology enables customers to pay in seconds by scanning a QR code – no app download required. From Pay-at-Table QR payments and Digital Menus to Order-and-Pay tech, Payment Links, and SoftPOS terminals, qlub streamlines the entire payment process, making it faster and more convenient for both diners and restaurants. Plus, splitting the bill with friends has never been easier

We help restaurants focus on what they do best: providing exceptional dining experiences. By removing payment hassles, we increase table turnover and improve operational efficiency, boosting profits. Features like analytics, instant tipping and reviews, and automated accounting empower restaurants to thrive in today's digital-first world.

We're a fast-scaling fintech start up transforming payment solutions that go beyond the normal payment methods. Backed by leading investors including Mubadala, E&, Shorooq & Mastercard we have just secured a $30 million investment to drive our next phase of growth - this makes our total raised capital $72 million This marks one of the largest start up investment rounds in the Middle East — and this is just the beginning. Over the past year, we've nearly doubled in size, expanded globally, and continue to grow our network of clients and partners, with our GMV reaching 3x 

This is more than a job, this is a mission to transform qlub and power its growth, we're building high-performing, diverse teams—and that's where you come in

The role

We're seeking a driven and proactive, enthusiastic, and detail-oriented Operations Intern to own and execute our growth strategy in Qatar. You will be responsible for supporting our merchant onboarding processes, assisting daily operational workflows, and ensuring merchants have a seamless experience using qlub.

This role requires strong communication, organisational skills, and a passion for technology and the F&B industry. You'll play a pivotal role in shaping qlub's expansion, working closely with our partners to deliver frictionless guest experiences and empower restaurants to thrive.

As a  Operations Intern focusing on onboarding, training, and operational excellence, what you'll be driving:

• Work hours 2:00pm to 10:00pm
• Supporting the operational onboarding process for new F&B merchants onto the qlub platform
  
• Assisting in coordinating and delivering training sessions to ensure merchants fully utilise qlub's services
  
• Helping build and maintain strong relationships with merchants, assisting with their queries, and optimising their platform usage
• Collaborating with the operations and product teams to share valuable merchant feedback and contribute to service improvements
• Monitoring platform integrations and reporting on merchant usage
  
• Conducting research, preparing reports, and analysing industry trends to support decision-making
• Providing administrative and operational support to the Merchant Success & Operations team as needed

Qualifications

• Currently pursuing a degree or diploma in Business, Operations, Hospitality, or a related field

• Fluency in English is a must

• Understanding of merchant onboarding processes, operational workflows, or F&B industry dynamics (one or more of these is beneficial)

• Experience in customer-facing roles, operations, support tasks, or working with technology platforms (one or more of these is beneficial)

• Strong entrepreneurial spirit – you want to build something big and have a measurable impact for your efforts

• You are self-motivated and have a results-oriented mindset; you hustle to get things done and proactively find ways to reach and overachieve your targets

• Strong problem-solving and critical-thinking abilities

• Organised, detail-oriented, and comfortable multitasking in a fast-paced environment

• Eager to learn, hands-on, and willing to take on new challenge

• You are self-motivated and have a results-oriented mindset; you hustle to get things done and proactively find ways to reach and overachieve your targets

What we offer

• Be part of an exciting, fast-paced environment, where you can grow the business from an early-stage start-up into a global organization

• Drive growth and tailoring of fast-evolving new products and features

• Work with highly motivated people, enthusiastic about improving the customer experience at table-service restaurants.

Sounds like you? Are you excited by this opportunity? If so, "Apply now".