Operations Lead

Welcome to Your Next Adventure
The Operations Lead (Groceries) oversees the daily activities of grocery pickers, quality checkers, and dispatch teams to ensure smooth and efficient order fulfillment. The role involves leading, coaching, and scheduling staff while managing resources across multiple branches to maintain seamless operations. By improving on-ground throughput, reducing bottlenecks, and ensuring SLA compliance, the Grocery Operations Supervisor drives higher customer satisfaction and operational excellence. This position plays a key role in optimizing resource utilization and supporting sustainable growth while maintaining service quality at scale.

What You'll Get Your Hands On

• Oversee daily grocery operations (picking, QC, and dispatch) to ensure smooth order fulfillment.
• Lead, coach, and schedule operations teams across multiple branches.
• Monitor key metrics such as preparation time, SLA compliance, driver wait time, and order cancellations.
• Improve on-ground efficiency by identifying and resolving operational bottlenecks.
• Optimize resource utilization and manpower allocation across branches.
• Drive process improvements and automation to enhance speed and accuracy.
• Maintain high service quality and customer satisfaction (NPS and SLA targets).

The Magic You Bring

• Education: Minimum High School Diploma; a bachelor's degree in business, Operations, or Supply Chain Management is preferred.
• Experience: Minimum 2-3 years of experience in grocery, warehouse, or delivery operations, with prior team supervision experience.
• Strong knowledge of end-to-end order fulfillment, including picking, quality control, and dispatch.
• Proven track record in monitoring and improving operational KPIs.
• Excellent leadership, communication, and team management skills.
• Skilled in resource planning and operational coordination across multiple locations.
• Analytical and process-oriented mindset with a focus on continuous improvement.
• Flexible and proactive, capable of working in fast-paced, high-volume environments.

Inside Snoonu's Universe
Snoonu is Qatar's homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

The Dream We're Chasing
To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.

The Quest We're On
To radically transform how people live by leveraging technology to connect them with endless possibilities.

Our Everyday Superpowers
Be Customer Obsessed:
"Focus on the customer and all else will follow."

Act with Integrity:
"We are honest, ethical, and trustworthy in everything we do."

Be Curious and Creative:
"We constantly innovate and create solutions to bring a lasting positive impact."

Lead by Example and Take Ownership:
"Be the change you want to see and take ownership."

Work Smart and Deliver Results:
"You can do more by doing less, better, and faster."

It's All About People:
"Be a team player; together we are stronger."

Perks & Worklife Magic At Snoonu
Global Vibes –
Collaborate with a worldwide crew.

Brain Boosters –
Learning budgets, access to courses, and tools for your growth.

Builder's Playground –
Own your tasks, own your path We're big on autonomy.

Flexible Time Off –
We take recharging seriously. Generous leave and wellness policies.

Agile Everything –
Scrum isn't a buzzword here. It's how we roll, from product to ops.

Beyond the Code: Giving Back Matters
We don't just build app. We're committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we're always finding ways to do better—and we invite you to be a part of that mission.

Diversity Isn't Just a Buzzword
At Snoonu, fairness and inclusion are the foundation of everything we do. We're proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.

Let's Build the Future Together
Apply now to join a team where your contributions spark a change and your voice is heard. Let's make some magic together.

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