Senior Technical Specialist

2 days ago

Doha, Baladīyat ad Dawḩah, Qatar PPL Dynamics Full time $66,000 - $99,000 per year
  • Bachelor's degree
  • minimum 5 years in Automotive field
  • Technical diagnosis & troubleshooting
  • Training capability
  • Age: Maximum 45 years old
  • Conduct problem root cause analysis and write field technical report, service Kaizen report for TMC and internal technical report for internal issue
  • Report and escalate to TMC and TMC-Bro for issues that cannot be fixed following Toyota standard service information

  • Carry out troubleshooting and repairs for the cases that are needed high-tech diagnosing procedure both FIR and Non-FIR cases and with difficulty repairing

  • Conduct on site investigation and assessment, and write incident report for the cases like Fire hazards, air bag deployed and non-deployment, unintended acceleration of the vehicle, and special cases that needs Genbchi Genbutsu

  • Conduct team development meeting (Quarterly) to all the foreman and all quality testers to update them about new car features, new Toyota campaigns and service silent campaigns

  • Provides timely assistance to the main workshop supervisor, service advisors and foreman, Quality testers individually or in groups, in the form of guidance, actual written specifications, demonstrations, presentations.

  • Respond to all technical inquiries from all the branches by phone and if necessary, go to the place and provide technical assistance

  • Provides technical support to customers for all technical related inquiries

  • Maintain a relationship with reception and workshop personnel and provide regular informal feedback on current technical issues

  • Conduct technical training to team members and customers when required

  • Assists as directed to carry out the goals and responsibilities of the department regarding technical concerns

  • Attends TMC certification training for enhancement of technical skills

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