Senior Service Engineer

2 hours ago

Doha, Baladīyat ad Dawḩah, Qatar Emerson Full time

Perform start-up, commissioning, troubleshooting, and repair activities for Emerson Analytical Systems and associated products, ensuring timely and high-quality execution.

Provide advanced technical support for maintenance and upgrades of systems such as Fire & Gas Detectors, Liquid Analysers, Combustion Analysers, Continuous Gas Analysers, Cascade, CEMS, Process Gas Chromatographs, and Measurement Products.

Conduct site surveys and assessments to identify upgrade opportunities and consulting solutions.

Implement field modifications and upgrades independently or under project supervision.

Mentor and coach Field Service Engineers, deliver training, and support escalated service issues.

Develop and execute business plans and strategies to achieve service growth and customer satisfaction.

Manage LTSA planning and execution in line with contractual agreements.

Build strong customer relationships to ensure loyalty and expand service opportunities.

Drive continuous improvement initiatives and ensure compliance with Emerson business processes and safety standards.

Ensure all agreed metrics are measured and analysed, and take actions to meet and exceed KPIs, achieving Perfect Execution standards.

Proactively identify opportunities for continuous improvement and innovation, implementing related actions.

Ensure Emerson business processes are consistently applied and optimised.

Standardise and maximise the use of business tools to increase efficiency.

Perform any other duties deemed appropriate by your line manager.

Desired Candidate Profile

A qualified engineering degree in Instrumentation, Electronics, Electrical, or Mechanical disciplines (or equivalent experience).

Strong technical knowledge of analytical systems and service practices.

Ability to work independently and collaboratively in a dynamic environment.

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