Senior Service Engineer

Job Summary

If you are a Senior Service Engineer professional looking for an opportunity to grow your career, this role offers the chance to make a significant impact in delivering exceptional service and technical expertise. Based in Qatar, you will lead aftermarket services for Emerson's Analytical Products and Systems, including Fire & Gas Detectors, Liquid Analysers, Combustion Analysers, Continuous Gas Analysers, Cascade, CEMS, Process Gas Chromatographs, RTG, and Measurement Products. You will work closely with customers to ensure optimal performance, drive service excellence, and foster long-term relationships.

In This Role, Your Responsibilities Will Be:

• Perform start-up, commissioning, troubleshooting, and repair activities for Emerson Analytical Systems and associated products, ensuring timely and high-quality execution.
• Provide advanced technical support for maintenance and upgrades of systems such as Fire & Gas Detectors, Liquid Analysers, Combustion Analysers, Continuous Gas Analysers, Cascade, CEMS, Process Gas Chromatographs, and Measurement Products.
• Conduct site surveys and assessments to identify upgrade opportunities and consulting solutions.
• Implement field modifications and upgrades independently or under project supervision.
• Mentor and coach Field Service Engineers, deliver training, and support escalated service issues.
• Develop and execute business plans and strategies to achieve service growth and customer satisfaction.
• Manage LTSA planning and execution in line with contractual agreements.
• Build strong customer relationships to ensure loyalty and expand service opportunities.
• Drive continuous improvement initiatives and ensure compliance with Emerson business processes and safety standards.

Organisation

• Ensure all agreed metrics are measured and analysed, and take actions to meet and exceed KPIs, achieving Perfect Execution standards.
• Proactively identify opportunities for continuous improvement and innovation, implementing related actions.
• Ensure Emerson business processes are consistently applied and optimised.
• Standardise and maximise the use of business tools to increase efficiency.
• Perform any other duties deemed appropriate by your line manager.

Who You Are:
You persist in achieving objectives despite challenges and adapt effectively to changing circumstances. You communicate clearly and confidently across diverse audiences and settings. You foster collaboration and teamwork, enabling others to achieve shared goals. You build trust through integrity and deliver results that strengthen relationships and business outcomes.

For This Role, You Will Need:

• A qualified engineering degree in Instrumentation, Electronics, Electrical, or Mechanical disciplines (or equivalent experience).
• Strong technical knowledge of analytical systems and service practices.
• Ability to work independently and collaboratively in a dynamic environment.

Preferred Qualifications That Set You Apart:

• 8–10 years of hands-on service experience in a process control environment, with expertise in commissioning, start-up, repair, and servicing of Emerson Analytical products/systems or similar competitor systems.
• Proven experience in field installation of MSOL Analytical products and systems, with sound knowledge of service techniques, tools, and procedures.
• Excellent organisational skills and a strong team-oriented mindset.
• Proficiency in English, both written and verbal.

Our Culture and Commitment To You:

At Emerson, we prioritise a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

At Emerson, we value and respect every employee's experiences and perspectives. We believe that a diverse and inclusive work environment fosters innovation and brings the best solutions to our customers. The philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place.

Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.