IT Specialist

We are seeking an experienced IT Engineer to join our Managed IT Services team. The ideal candidate will be responsible for ensuring the stability, performance, and security of client IT infrastructures including servers, networks, systems, and end-user environments.

Key Responsibilities

• Provide technical support and maintenance for client IT systems, servers, and networks (both onsite and remote).
• Install, configure, and troubleshoot Windows/Linux servers, Active Directory, DNS, DHCP, and Group Policies.
• Manage and monitor network devices (routers, switches, firewalls, Wi-Fi access points).
• Implement and maintain data backup, disaster recovery, and cybersecurity solutions.
• Handle Office 365, Azure, and cloud services administration and support.
• Support end-user systems including desktops, laptops, printers, and peripherals.
• Perform system upgrades, patch management, and performance optimization.
• Document IT configurations, procedures, and maintenance logs.
• Manage remote monitoring and management (RMM) tools for proactive support.
• Collaborate with internal teams to implement and optimize managed IT service solutions for clients.
• Ensure SLAs are met and maintain high levels of customer satisfaction.

Requirements

• Bachelor's degree in Information Technology, Computer Engineering, or a related field.
• 3–5 years of proven experience in IT support, network administration, or system engineering.
• Strong knowledge of Windows Server (2016/2019/2022), Active Directory, and Group Policy management.
• Experience with networking protocols, firewall configuration, and VPN setup.
• Familiarity with Azure, Microsoft 365, and cloud-based infrastructures.
• Understanding of virtualization technologies (VMware / Hyper-V).
• Knowledge of IT security principles, endpoint protection, and data loss prevention.
• Excellent troubleshooting, communication, and time management skills.
• Ability to handle multiple client environments efficiently.
• Certifications (preferred): CompTIA Network+/Security+, Microsoft Certified Systems Engineer (MCSE), Azure Administrator, or similar.

Preferred Skills

• Experience with remote IT management tools (e.g., N-central, ConnectWise, or similar).
• Familiarity with IT asset management and helpdesk ticketing systems.
• Exposure to VoIP systems, CCTV, or structured cabling solutions.
• Understanding of ITIL framework and service delivery processes.
• Strong customer service mindset and proactive approach.

Job Types: Full-time, Part-time, Permanent, Contract