Assistant Guest Relations Manager

5 days ago

Doha, Baladīyat ad Dawḩah, Qatar Anantara Hotels & Resorts Full time

Company Description
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.

Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East's only wellness centre in a resort setting, spread across lush botanical gardens.

Job Description
In this role, you will be responsible for ensuring exceptional guest experiences and supporting the Guest Relations team in daily operations.

  • Assist in managing guest inquiries, requests, and complaints in a timely and professional manner
  • Support the Front desk team in coordinating guest services and activities
  • Oversee check-in and check-out processes, ensuring smooth and efficient operations
  • Collaborate with other departments to fulfill guest needs and resolve issues
  • Train and mentor guest relations staff to maintain high service standards
  • Assist in creating and implementing guest satisfaction initiatives
  • Monitor and analyze guest feedback to identify areas for improvement
  • Participate in special events and VIP guest arrangements
  • Ensure compliance with hotel policies and local regulations
  • Assist in managing the guest relations budget and resources

Qualifications

  • College diploma in hotel management or related field
  • Previous experience in Front Office or Guest Services
  • Good Communication skills
  • Experience with Front Office Systems
  • Good English skills, both written and spoken and Russian is a plus

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