Customer Care Duty Manager

As Customer Care Duty Manager within Qatar Aircraft Catering Company, you will be responsible for managing, facilitating and coordinating all enquiries related to your designated Airline Customers. You will ensure customer needs are met at all times whilst promoting and maintaining the highest standard of corporate values. You will contribute towards and assist in establishing of QACC marketing strategy, managing and facilitating all internal finance and contracts related communication linked to Catering Agreements.

Responsibilities:

• Work together and along with other members of Customer Service department in order to participate in achieving the set targets.
• Facilitate, monitor and manage email correspondence in reference to Customers with emphasis on timely and professional approach, providing confirmed information at all times.
• Defining standards & procedures for the department.
• Managing Contracts.
• Stakeholder management.
• Liaise and communicate with internal departments (Production, Assembly and Service Delivery Team) in order to obtain solid information which needs to be consolidated and passed on to relevant parties.
• Liaise and follow up with Finance & Contracts department in reference to Catering Agreements, ensuring these are handled and processed in a timely and professional manager.
• Plan and support menu presentation ensuring all the feedback and requirements are recorded and assigned for appropriate action.
• Participate in establishing, enhancing and maximizing Customer Service KPIs.
• Gather customer related data utilizing feedback from Cabin Crew reporting, customer meetings and analysis of computer-generated complaints from the customer. Generate statistical reports in order to better target customer needs and requirements, whilst assist with Voyage reporting mechanisms.
• Assist and lead Customer Service projects that are profitable, innovative and enhance customer experience.
• Lead and/or participate in functional initiatives as set out by the supervising manager.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before. Together, everything is possible.

You should have at least a bachelor's degree and 5 years of job related experience.

• Bachelor's Degree with minimum 5 years of relevant experience
• Airline catering experience is a must or caterer
• Essentially a Project Manager within the industry

Job Specific Skills:

• Customer service orientation
• Contract Management 
• Writing SOPs
• Ability to engage, inspire and influence people
• Creative and Innovative with ability to propose new and innovative solutions
• Strong team focus and commitment attitude
• Excellent computer skills, including MS Word, Office, Power Point and Internet
• Knowledge of HACCP is preferred

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So, whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply

If you're ready to transform how millions of global users connect, explore, and transact then apply now by uploading your CV and completing our quick application form.