Senior Business Specialist

At Qatar Airways, we craft cutting- edge inflight products, enhance passenger comfort, and drive innovation in aviation design.

From concept to launch, our Product Development and Design (PDD) Team collaborates with industry leaders to create products that set new standards in travel.

If you are passionate about innovation, customer experience, technology, and design, this is your chance to make a lasting impact in the aviation industry.

Join our Product Development and Design Team that transforms ideas into reality and shape the future of airline experiences

At Qatar Airways, we craft cutting- edge inflight products, enhance passenger comfort, and drive innovation in aviation design.

From concept to launch, our Product Development and Design (PDD) Team collaborates with industry leaders to create products that set new standards in travel.

If you are passionate about innovation, customer experience, technology, and design, this is your chance to make a lasting impact in the aviation industry.

Join our Product Development and Design Team that transforms ideas into reality and shape the future of airline experiences

About the Role

You will work closely with product managers, designers, and experience strategists to translate complex datasets into meaningful narratives that shape the future of aviation.

As the Senior Specialist – Commercial (Customer Experience), you will support the Head of Commercial within the Product Development and Design Division (PDD). Your are responsible for conducting financial evaluation, investment appraisal and financial modelling for PDD's strategic initiatives, specifically for Inflight Catering & Culinary functions, cost optimization for menu cycles, catering tenders and celebrity chef programs. You will also extend to qualitative analysis and providing financial guidance across the project lifecycle – from feasibility, budget planning, business case development, through to ROI tracking, vendor pricing analysis and cost optimization reviews. Your role is a pivotal part in ensuring that design and product decisions are underpinned by robust financial justification aligned to Qatar Airways commercial objectives.

As part of your role, your responsibilities will be inclusive of, but not limited to the following:

• Develop, manage, and continuously refine detailed cost models to accurately track and forecast key catering metrics, including cost per passenger, cost per meal, and wastage rates across all cabin classes and routes..

• Support the development of business case, including CAPEX/OPEX modelling, and payback analysis where required.

• Support long-term financial planning by contributing 5~10 years product investment forecast and annual budget cycles, ensuring financial alignment across all business stakeholders.

• Perform regular variance analysis, comparing actual costs against budget and forecast, and present detailed, cadenced reports to catering and culinary leadership to identify risks and opportunities.

• Support SMEs on procurement evaluations, contract structuring, commercial negotiation and commercial documentation management with supplier for key product development partners.

• Prepare financial briefing materials for Steering Committee, C-Suite and Board reviews related to major product investments.

• Maintain a repository of financial data, competitor financial analysis, and cost benchmarks to support agile decision-making and continuous improvement of financial forecasts

• Ensure alignment of product financial assumptions with business finance, subject matter (SME), strategy and project management (PMO) teams.

Be part of an extraordinary story 

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.

Together, everything is possible.

About you

• Bachelor's or Master's degree in Data Analytics, Statistics, Business Intelligence, or a related field with minimum 6+ years of experience in financial data analysis, preferably within aviation, travel, or customer experience domains.

• Advanced Excel modelling and financial analysis capability.

• Deep understanding of financial metrics such as TCO, ROI, IRR, NPV and other project appraisal frameworks deemed appropriate

• Familiarity with procurement evaluation, vendor pricing structures, and contract commercial terms.

• Strong business acumen with the ability to challenge assumptions and quantify impact.

• Ability to translate complex financial models into a clear, concise, and persuasive "data-backed narrative"

• Excellent senior stakeholder management and communication skills

• Ability to work under pressure on multiple concurrent initiatives with C-level exposure.

About Qatar Airways Group 

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply 

If you're ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing the application form.