Customer Service Agent

2 days ago

Doha, Baladīyat ad Dawḩah, Qatar Gulf Overseas HR Consultancy Full time 48,000 - 60,000 per year

We are currently seeking a Customer Service Agent with strong administrative and customer-handling skills to join our team in Doha. The ideal candidate will have a minimum of 3 years of professional experience in a similar role and possess excellent communication and problem-solving abilities.

Key Responsibilities:

  • Handle customer inquiries efficiently via phone, email, and in-person interactions
  • Maintain and update customer records and internal databases
  • Provide administrative support to the customer service and operations teams
  • Coordinate with internal departments to ensure prompt resolution of customer issues
  • Prepare and manage daily reports, service requests, and documentation
  • Assist in scheduling, follow-ups, and communication with clients
  • Ensure a high level of customer satisfaction by providing accurate and timely information

Requirements:

  • Minimum 3 years of experience in customer service and/or administrative support
  • Excellent verbal and written communication skills (English; Arabic is a plus)
  • Proficient in Microsoft Office applications (Word, Excel, Outlook)
  • Strong organizational and multitasking abilities
  • Ability to remain calm and professional under pressure
  • Transferable visa with NOC preferred
  • Male candidates only

Job Type: Full-time

Pay: QAR4, QAR5,000.00 per month

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