Membership Manager

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Katara Club Full time

Role Description

The Membership Manager is responsible for overseeing all aspects of membership management at Katara Club, ensuring a seamless and exclusive experience for members from onboarding to renewal. This role focuses on delivering exceptional hospitality, nurturing long-term member relationships, and building valuable external partnerships to enhance the Katara Club lifestyle experience. The Membership Manager plays a key role in curating the member journey, maintaining the Club's elite image, and driving membership satisfaction and retention.

Duties and Responsibilities.

Membership Management & Administration


•
Oversee the entire membership lifecycle including applications, onboarding, renewals, and cancellations.


• Maintain an updated and accurate membership database and CRM system.


• Ensure compliance with membership policies and high service consistency.


• Develop and execute member communication strategies, updates, and events.

Member Experience & Hospitality


• Deliver a personalized and proactive approach to member service, ensuring every interaction reflects Katara Club's luxury standards.


• Manage the member journey from first contact to ongoing engagement, ensuring exclusivity and attention to detail.


• Handle VIP requests, complaints, and feedback with professionalism and discretion.


• Collaborate with internal departments to elevate the member experience across all Club touchpoints.

Partnerships & Benefits Development


• Identify and secure external partnerships (luxury brands, hotels, restaurants, lifestyle services) to provide added value to members.


• Negotiate preferential rates, offers, and collaborations aligned with Katara Club's prestige.


• Manage partnership communications, implementation, and performance tracking.

Sales, Retention & Reporting


• Support the growth of the membership base through referrals, corporate relations, and high-quality leads.


• Monitor membership renewals, churn rate, and satisfaction scores.


• Develop reports on membership metrics, partnership outcomes, and engagement KPIs.

Events & Engagement


• Coordinate with the Marketing and Operations teams to organize exclusive member events, activations, and experiences.


• Ensure events reflect the Club's elite image and strengthen community engagement

Educational Qualifications:


•
Bachelor's Degree in Hospitality, Business Management, or Marketing


• Training in Luxury Customer Service or Relationship Management preferred

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