Coordinator – 1 No

3 days ago

Doha, Baladīyat ad Dawḩah, Qatar Metromet Contracting WLL Full time

Coordinator – 1 No

Project Title: UPI (NPCI) Enablement – Deployment & Merchant Training at merchant locations.

Tech Support Agent Requirement:

Support Agent must carry valid Qatar Driving License with own car and have good location awareness for efficient on-site execution.

Project Objective:

To deploy and enable UPI functionality across all merchant POS terminals. The project includes system configuration, testing, POS branding, and on-site merchant training to promote smooth adoption and usage of UPI payment services.

Pre-Deployment Activities:

  • Receive and verify merchant list with site addresses and terminal details.
  • Prepare POS software updates and training materials.
  • Ensure required credentials, configuration files, and merchant onboarding data are available prior to on-site visits.

Deployment Activities:

  • Visit each merchant/store location as per the assigned deployment sheet.
  • Install and/or update POS terminals to enable UPI (NPCI) acceptance features.
  • Perform POS system checks: power, printer, connectivity, and OS version verification.
  • Conduct test transactions to confirm successful UPI (NPCI) enablement and terminal functionality.
  • Replace or apply the bank's branding materials (UPI/NPCI/Bank) as per design standards.
  • Merchant Training & Awareness
  • Provide on-site training to merchant staff on:
  • How to initiate and process UPI transactions on the POS.
  • Common troubleshooting steps and escalation process.
  • Understanding UPI limits, reversals, and refund procedures.
  • Hand over printed merchant quick reference guides and contact details for support.
  • Collect merchant acknowledgement/sign-off confirming training completion and successful UPI (NPCI) enablement.

Post-Deployment & Reporting:

  • Submit daily visit and activity reports including merchant name, MID/TID, location, date & time of visit.
  • Type of activity (installation, training, branding, reconfiguration).
  • Attach test transaction receipt for confirmation.
  • Capture before-and-after photos of terminal and branding.
  • Escalate unresolved issues to the POS Tech Support Supervisor/backend configuration team.
  • Ensure all documentation and data are updated accurately.

Deliverables:

  • POS terminals enabled and configured for UPI acceptance.
  • UPI (NPCI) branding applied as per the Bank/NPCI guidelines.
  • Merchant staff trained on UPI (NPCI) usage and troubleshooting.
  • Signed merchant training & deployment completion report.
  • Daily and weekly consolidated progress reports.

Roles & Responsibilities:

  • Monitor deployment progress and agent performance.
  • Handle escalations and coordination between field agent and backend teams.

Quality & Compliance:

  • All POS installations and configurations must meet NPCI & Bank compliance standards.
  • Merchant data confidentiality to be maintained at all times.

Looking for candidates immediately available in Qatar and having a QID with NOC and having a valid driving license and Car. Send CV to -

Job Types: Full-time, Contract

Contract length: 2 months

Pay: QAR4, QAR7,000.00 per month

Ability to commute/relocate:

  • Doha: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Are you an immediate candidate available in Qatar having a QID with NOC?
  • Do you have a valid Qatari driving license and own a car?

Education:

  • Bachelor's (Preferred)

Experience:

  • UPI (NPCI) Enablement – Deployment & Merchant Training : 2 years (Required)
  • Banking or financial services sector: 2 years (Required)

Language:

  • English (Required)
  • Arabic (Preferred)

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