Housekeeping Supervisor

Summary
The Housekeeping Supervisor, reporting directly to the Executive Housekeeper, ensures that guest rooms, public areas, and hotel facilities are clean and orderly. The incumbent will be assisting the Executive Housekeeper/Assistant Housekeeping Manager in assigning duties, inspecting and ensuring that the hotel's facilities are maintained with exceptional standard of cleanliness and sanitary conditions as per hotel's and brands quality standards

Key Responsibilities

• Supervise daily housekeeping operations and assign tasks to housekeeping staff, including room attendants and cleaners.
• Train and mentor new housekeeping team members on cleaning techniques, SOPs, safety procedures, and guest service.
• Monitor team members performance, provide feedback, and address any issues to improve service quality.
• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure they meet cleanliness and maintenance standards.
• Check rooms after cleaning to verify that they meet the hotel's standards for guest satisfaction, including linens, toiletries, and overall cleanliness.
• Address any areas that do not meet standards and ensure corrective actions are taken promptly.
• Monitor and maintain housekeeping supplies, including linens, cleaning products, and guest amenities, ensuring adequate stock at all times.
• Order necessary supplies in coordination with the housekeeping manager, staying within budget limits.
• Ensure proper storage and usage of cleaning chemicals, adhering to health and safety guidelines.
• Respond to guest requests and inquiries related to housekeeping services, ensuring quick resolution and maintaining high levels of guest satisfaction.
• Address guest complaints about room cleanliness or housekeeping services, resolving issues professionally and efficiently.
• Ensure all housekeeping staff adhere to hotel policies and safety protocols, including the proper handling of chemicals and equipment.
• Stay informed of health and safety regulations and ensure compliance within the housekeeping department.
• Report maintenance issues in guest rooms or public areas to the maintenance team for prompt action.
• Create daily cleaning schedules and room assignments for housekeeping team members.
• Maintain accurate records of completed tasks, inventory levels, and any guest issues.
• Assist in preparing performance reports and conducting employee evaluations
• Assists the inventories stock every month to ensure adequate supplies.

It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.

KEY COMPETENCIES
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:

• Team management skills.
• Excellent communication and interpersonal abilities
• Attention to detail
• Problem-solving skills
• Ability to multitask and manage time efficiently
• Communication
• Teamwork
• Ability to work in a multi-tasking, fast paced environment
• Reliability
• "Can do" attitude

BACKGROUND

• Minimum of 3-5 years of experience in housekeeping within a luxury or five-star hotel environment, with at least 1-2 years in a supervisory role.
• High school diploma or equivalent; a degree or diploma in Hotel Management, Hospitality, or a related field is preferred.
• Strong knowledge of luxury housekeeping standards, cleaning techniques, sanitation protocols, and guest service excellence.
• Excellent leadership, communication, and interpersonal skills, with the ability to motivate and manage a diverse team.
• Exceptional attention to detail, organizational skills, and the ability to multitask in a fast-paced environment.
• Proficiency in English (additional languages are a plus); strong verbal and written communication abilities.
• Familiarity with hotel property management systems (PMS) and Microsoft Office applications.
• Physical stamina to stand, walk, and perform supervisory duties for extended periods, including flexible hours, weekends, and holidays.
• Commitment to professionalism, discretion, and upholding the hotel's luxury brand image.