Assistant Manger/Manager – IT Audit

The IT Audit & Revenue Assurance is responsible for overseeing and executing comprehensive IT audits, assessing technology risks, and safeguarding revenue across all telecom services. The role ensures compliance with regulatory requirements, strengthens internal controls, minimizes revenue leakage, and provides strategic insights to senior management. Success in this position requires strong expertise in telecom operations, billing systems, networks, cybersecurity, and revenue assurance frameworks.

Key Responsibilities :

IT Audit Management

• Develop and implement a risk-based IT audit plan aligned with organizational goals.
• Lead audits covering IT governance, ITGC, cybersecurity, applications, network infrastructure, cloud environments, and digital platforms.
• Assess controls within key telecom systems including billing, mediation, charging, CRM, ERP, and OSS/BSS.
• Review data security practices, access controls, database management, and overall IT operations.
• Evaluate change management processes, disaster recovery readiness, and business continuity frameworks.
• Deliver comprehensive audit reports detailing risks, control gaps, and actionable remediation steps.
• Track progress on audit findings and ensure effective control enhancements.

Revenue Assurance

• Oversee the complete revenue lifecycle, including acquisition, usage, rating, billing, collections, and settlements.
• Conduct detailed reconciliations of subscriber information, usage data, and billing records to identify errors or leakages.
• Design and implement revenue assurance controls across mobile, fixed, broadband, IoT, interconnect, roaming, and digital products.
• Analyze CDRs, EDRs, and billing outputs to detect anomalies or revenue inconsistencies.
• Perform root-cause analyses on revenue loss issues and work with cross-functional teams to implement corrective actions.
• Manage automated RA monitoring tools and assurance platforms.
• Support pricing validation, product setup reviews, and regulatory tariff compliance checks.

Risk Management

• Conduct IT and revenue risk assessments in line with IIA, COBIT, ISO 27001, and internal frameworks.
• Identify emerging risks related to technology, cybersecurity, fraud, and revenue integrity.
• Collaborate with key stakeholders to improve the company's overall risk and control posture.

Compliance & Governance

• Ensure adherence to CRA regulations, internal policies, and international IT standards.
• Review outsourced services, SLAs, and third-party performance for compliance and control effectiveness.
• Assist in system-related and revenue-related fraud investigations.

Leadership & Stakeholder Management

• Lead, coach, and develop IT audit and revenue assurance team members.
• Work closely with senior management, IT, Networks, Finance, Commercial, and Technical departments to drive audit and RA initiatives.
• Communicate key findings, risks, and insights to management and the Audit Committee.

Qualifications & Experience

Education

• Bachelor's degree in IT, Computer Science, Engineering, Finance, or a related field.
• Master's degree is an advantage.

Professional Certifications (Preferred)

• CISA, CISSP, CISM, CRISC, CIA
• TM Forum Revenue Assurance Certification (highly desirable)
• ITIL, ISO 27001 Lead Auditor, COBIT certifications are beneficial.

Experience

• 8–12+ years in IT audit, technology risk, or revenue assurance.
• At least 5 years of experience in the telecom sector.
• In-depth knowledge of telecom billing systems, charging platforms, mediation, OSS/BSS, network elements, and CRMs.
• Hands-on experience with RA tools, data analytics, SQL, or big-data environments.
• Strong understanding of internal audit and risk-based audit methodologies.

Skills & Competencies

• Strong knowledge of telecom technologies (GSM, LTE/5G, VoLTE, IMS, fiber, IP networks).
• Expertise in billing processes, CDR flows, and rating systems.
• Strong analytical, investigative, and data-mining skills.
• Solid understanding of cybersecurity frameworks and IT control structures.
• Excellent report writing, communication, and presentation skills.
• Ability to lead cross-functional projects and manage complex audit engagements.
• Problem-solving mindset with the ability to work effectively in fast-paced, high-pressure environments.

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