Customer Relations Specialist

1 day ago

Doha, Baladīyat ad Dawḩah, Qatar Leisure Full time

Job Summary:

We are seeking a Customer Relations Specialist to join our team in the theme park and hospitality industry. The ideal candidate will manage customer interactions, support call center operations, and ensure accurate data collection while delivering excellent customer service. Responsible for delivering exceptional service by responding to customer inquiries via phone, email, chat. This role involves providing accurate product and service information, troubleshooting and resolving issues, escalating complex cases, and maintaining detailed customer records.

Key Responsibilities:

  • Handle inbound and outbound customer calls professionally
  • Manage customer inquiries, feedback, and complaints
  • Collect, update, and maintain customer data accurately
  • Coordinate with internal teams to resolve customer issues
  • Ensure a high level of customer satisfaction at all times

Requirements:

  • Minimum Bachelor degree or equivalent
  • Excellent communication in English and Arabic is a plus
  • Well experience in a call center or customer service role
  • Experience handling a high volume of incoming and outgoing calls
  • Strong data collection and documentation skills
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced hospitality environment
  • Customer-focused attitude and problem-solving skills

Skills & Capabilities:

  • Dynamic, Approachable, exhibits positive and welcoming attitude
  • Participates as a team member and actively supports team decisions
  • Sees opportunities for creative problem solving while staying within the parameters of company standards, policies, and procedures
  • Responds positively to change, embracing and using new practices to accomplish goals
  • Demonstrates high levels of care and thoroughness; ensures completeness and accuracy in the workplace
  • Ensures respect & professionalism in all interactions

Key Qualities:

  • Empathy – Understands and relates to customer concerns with care and professionalism.
  • Clear Communication – Conveys information accurately and effectively, both verbally and in writing.
  • Patience – Remains calm and composed when handling difficult or repetitive issues.
  • Problem-Solving Skills – Quickly identifies issues and provides effective solutions.
  • Attention to Detail – Carefully records information and follows procedures to avoid errors.

Job Type: Full-time

Pay: QAR6, QAR7,500.00 per month

Application Question(s):

  • Can you transfer your sponsorship, and please mention the expected date of Join

Experience:

  • Call center customer relations / Customer care: 3 years (Required)

Language:

  • Excellent communication in English (Required)

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