Head of Operations

Role Summary

The Head of Operations will oversee and manage all operational departments across Torba Market's F&B business, including procurement, kitchen, store operations, logistics, and maintenance. This role ensures smooth day-to-day functioning, operational efficiency, and profitability while maintaining quality, food safety, and customer satisfaction. The incumbent will play a key role in strategic planning, process improvement, and cross-departmental coordination to support business growth and operational excellence.

Key Responsibilities

Operational Leadership

• Lead all F&B operations, ensuring alignment with company goals and standards.
• Supervise and guide departmental heads (Procurement, Kitchen, Stores, and Maintenance) to ensure seamless collaboration and execution.
• Develop and implement SOPs to maintain consistency, efficiency, and compliance across departments.
• Drive initiatives to improve service delivery, reduce waste, and optimize productivity.
• Ensure operational readiness and adherence to hygiene, food safety, and brand standards.

Procurement & Supply Chain Management

• Oversee sourcing and vendor management to ensure quality, cost-efficiency, and timely availability of raw materials and supplies.
• Develop procurement strategies aligned with business needs and sustainability goals.
• Monitor inventory levels and coordinate with kitchen and store teams to prevent shortages or overstocking.
• Negotiate key contracts and maintain strategic supplier relationships.

Kitchen & Production Oversight

• Supervise kitchen operations, ensuring food quality, consistency, and adherence to safety protocols.
• Collaborate with the culinary team to streamline production planning and minimize wastage.
• Monitor production costs, yield, and efficiency metrics to maintain profitability.

Store & Retail Operations

• Ensure smooth daily operations of stores, including merchandising, customer service, and staff performance.
• Monitor store-level performance metrics such as sales, customer satisfaction, and inventory accuracy.
• Implement operational standards that reflect Torba Market's brand values and customer experience goals.

Maintenance & Facility Management

• Oversee preventive and corrective maintenance for all operational facilities and equipment.
• Ensure timely upkeep of kitchen, store, and warehouse assets to avoid disruptions.
• Coordinate with vendors and technical teams for equipment installation, inspection, and repair.

Strategic & Financial Management

• Develop and manage operational budgets, forecasts, and cost-control measures.
• Monitor key performance indicators (KPIs) and operational dashboards.
• Support the CEO in translating strategic objectives into actionable operational plans.
• Identify process inefficiencies and drive continuous improvement initiatives.

People & Compliance

• Build and lead a high-performing operations team through mentorship, training, and structured feedback.
• Ensure compliance with local labour, health, and food safety regulations.
• Foster a culture of accountability, collaboration, and operational excellence.

Qualifications & Skills

• Bachelor's degree in business administration, Operations Management, or a related field (master's preferred).
• 10+ years of experience in F&B operations, including multi-department oversight.
• Proven experience in managing procurement, kitchen, store operations, and maintenance.
• Strong financial and analytical acumen.
• Hands-on experience with ERP or operational management systems.
• Excellent leadership, communication, and problem-solving skills.
• Ability to lead through change and scale operations in a dynamic environment.

Job Type: Full-time