Business Development Merchant officer

2 days ago

Doha, Baladīyat ad Dawḩah, Qatar Starlink Qatar Full time

𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:

We are seeking a proactive and customer-focused Business Development Merchant Officer to join our dynamic team. In this role, you will be instrumental in driving our growth by onboarding and managing clients for our innovative financial services. You will engage with prospective clients through various channels, conduct informative training sessions, and deliver exceptional product demonstrations. Your primary responsibility will be to build and maintain strong client relationships, ensuring a high standard of customer service and support. This position requires you to address customer inquiries and complaints efficiently while identifying opportunities for upselling and cross-selling. You will also manage compliance, maintain accurate records, and contribute to operational excellence by meeting key performance indicators. The ideal candidate is a passionate fintech enthusiast with excellent communication skills and a commitment to upholding our brand values.

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𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:

▸ Bachelor's degree in any discipline.

▸ Minimum of 3 years' experience in customer service, specifically within fintech, digital wallets, or banking.

▸ Demonstrated experience in lead generation, cold calling, and scheduling client appointments.

▸ Proven ability to conduct client onboarding, training sessions, and product demonstrations.

▸ Essential bilingual communication skills for effective client engagement and support.

▸ Experience in handling and resolving customer inquiries, complaints, and escalations.

▸ Proficiency in maintaining accurate records and preparing daily, weekly, and monthly operational reports.

▸ Familiarity with compliance procedures and privacy regulations in the financial sector.

𝗗𝗲𝘀𝗶𝗿𝗮𝗯𝗹𝗲𝘀:

▸ Multilingual capabilities beyond being bilingual.

▸ A strong, demonstrable passion for financial technology and innovation.

▸ Experience with CRM software for tracking customer interactions.

▸ Proven ability to work effectively in a fast-paced, team-oriented environment.

▸ Flexibility to work in various shifts as required by the business.

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𝗧𝗮𝗸𝗲 𝘁𝗵𝗲 𝗟𝗲𝗮𝗽 𝗧𝗼𝘄𝗮𝗿𝗱 𝗮𝗻 𝗘𝘅𝗰𝗶𝘁𝗶𝗻𝗴 𝗙𝘂𝘁𝘂𝗿𝗲 – 𝗔𝗽𝗽𝗹𝘆 𝗡𝗼𝘄

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