Telecom Senior Engineer

2 days ago

Doha, Baladīyat ad Dawḩah, Qatar ECCO Gulf Majorel Qatar Full time 80,000 - 120,000 per year

We're hiring at our location in Doha

Telecom Senior Engineer

Duties and Responsibilities.


• Coordinate and administer telecommunications activities

• Confer with business units to determine phone system needs, to establish project priority, and to assist with resolution of telecommunication problems

• Participate in IT teams to evaluate phone hardware and software requirements

• Perform analysis of needs and contribute to the design of phone architecture, integration, and installation.

• Responsible for all company telecom, phone, faxes, fax servers and phone switches

• Understanding, knowledge, and experience with Cisco telephony architecture including PBX, Cisco Unified Communications 
. Manager, Cisco Unity Connection and Cisco Unified Contact Center.

• Understanding, knowledge, and experience with video, voice and content collaboration and communication solutions.

• Understanding, knowledge, and experience with BlackBerry and EMM solutions

• Understanding and knowledge of voice recording and dialler software

• Administer programming and support for all moves and changes required on Cisco switches and VoIP.

• Support document and support of all telephony disaster recovery for all client sites.

• Assist and maintain documentation for the phone net Services and IT related support.

• Assist and maintain a formal system of evaluating all telephone systems and materials used to maintain them.

Key Responsibilities.


• Executes troubleshooting methodology and root-cause analysis to resolve complex and advanced level problems.


• Assists in testing, adjusting, and installing equipment to meet provisioned request SLA's.

• Executes systems maintenance plans to proactively manage reliability and service expectations.

• Prepares and maintains technical documentation to guide net Services users, and to assist with the on-going operation. Maintenance, and development of the net Services

• Drives problems to resolution, handling multiple complex issues simultaneously while effectively communicate and engage cross functional technical peers.

• Adheres to the agreed event management notification and escalation procedures.

• Perform periodic reviews of Configuration Items (CIs) to ensure compliance with policies and standards, and process thorough operational readiness tasks.

• Configures, develops, integrates, implements and regularly maintains net Services solutions.

• Supports implementation/deployment of net Services enhancements or new net Services designs.

• Assists peers and utilises software and hardware tools to identify and diagnose problems and factors affecting net Services performance.

• Define procedures for system and component installation, acceptance testing and install proactive maintenance activities.

• Coordinates problem resolution, creates problem record, determines severity and prioritization classification.

• Evaluates, and recommends hardware, software, and telecommunications equipment to enhance the performance of net Services design and systems.

1.Bachelor's degree in computer engineering, Computer Science or equivalent
2.CCIE collaboration certification or equivalent experience 
3.Data centre industry certifications
4.Certified in ITIL frame Services and processes

(Minimum 10 years' experience in relevant field)



A big team is looking forward to you. Apply here

ECCO Gulf Majorel Qatar | Human Resources | Hassan Rashid

You want to learn more about us?

Visit us on Eccogulf.

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