Onboarding Specialist

3 days ago

Doha, Baladīyat ad Dawḩah, Qatar BigTrader Technologies LLC Full time 20,000 - 40,000 per year

Job Title: Onboarding Specialist

Location: Doha, Qatar

Company: Bigtrader Technologies LLC

Employment Type: Full-time

Availability: Immediate Joining Required

Project:

About

is Qatar's first AI-powered B2B procurement and sourcing ecosystem, transforming how businesses discover, connect, and transact with verified suppliers and service providers. Our platform empowers the industrial and SME sectors with digital sourcing tools, RFQ management, and standardized product & service listings based on global UNSPSC codes.

Job Summary

The Onboarding Specialist plays a critical role in ensuring a smooth, accurate, and high-quality onboarding experience for new suppliers and service providers joining the platform.

This role bridges customer experience, data accuracy, and platform operations, ensuring that every company profile is professionally represented and optimized for visibility and performance.

Key ResponsibilitiesSupplier Onboarding & Data Management

  • Manage the end-to-end onboarding process for new suppliers and service providers through the admin panel.
  • Ensure all company information, UNSPSC categories, products, and services are entered accurately and completely.
  • Verify supporting data such as contact details, company descriptions, and industry classification before activation.
  • Coordinate with the sales team to ensure timely onboarding of newly acquired clients.

Customer Experience & Support

  • Serve as the first point of contact for new users during the onboarding phase.
  • Conduct online or in-person walkthroughs to familiarize suppliers with the dashboard and features.
  • Provide prompt and professional support to resolve onboarding or listing-related queries.
  • Collect feedback from onboarded clients to enhance the onboarding experience.

Platform Quality & Optimization

  • Continuously review and maintain data quality, ensuring profiles meet platform standards.
  • Suggest enhancements in category mapping, product listing, and supplier data structure.
  • Collaborate with product and operations teams to refine onboarding workflows and automation tools.

Requirements

Experience:

  • 1–3 years of experience in customer onboarding, operations, data entry, or CRM management (preferably in B2B or tech platforms).
  • Familiarity with procurement or supplier management systems is an advantage.

Skills:

  • Excellent attention to detail and data accuracy.
  • Strong communication and coordination skills.
  • Comfortable using CRM or admin dashboards.
  • Proficiency in Excel/Google Sheets for data handling.
  • Tech-savvy and process-driven mindset.

Other Requirements:

  • Bachelor's Degree or Diploma in Business Administration, Operations, or related fields.
  • Immediate availability preferred.

Why Join Us

  • Be part of Qatar's leading B2B digital transformation initiative.
  • Work closely with operations, product, and sales teams in a growth-focused environment.
  • Opportunity to grow into roles in Operations, Customer Success, or Account Management.

How to Apply

Send your CV to

Job Type: Full-time

Pay: From QAR2,000.00 per month

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