IT Support Engineer

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar finansquare Full time 53,400 - 66,000 per year

Required Competencies:

  • Bachelor's degree in an IT-related field
  • Minimum 5+ years of related experience with applicable certifications
  • ITIL foundation certification and/or training (Preferred)

IT Support Engineer

Responsibilities:

  • Provide first-level support to faculty, students, and staff.
  • Assist college staff, faculty, and students with various software applications, including word processing, spreadsheets, presentations, web apps, anti-virus, and college-specific business applications on different platforms.
  • Perform technical and administrative work for personal device and workstation installations.
  • Diagnose and resolve end-user-reported incidents, including hardware and software requirements.
  • Install new hardware and software, update computer software, and upgrade hardware and systems.
  • Train end users in equipment and software usage.
  • Troubleshoot and resolve issues with user devices and peripherals across college campuses.
  • Prepare progress reports for all work performed.
  • Evaluate products for compatibility, expandability, and ease of use.
  • Resolve logged errors promptly.
  • Provide technical telephone support for internal and external end users.
  • Use the Information Technology Service Management (ITSM) system to log and track incidents, resolving assigned tasks promptly.
  • Collaborate closely with second and third levels of the support team.
  • Perform general maintenance tasks.
  • Continuously assess and recommend improvements in IT solutions and support.
  • Monitor hardware, software, and system performance metrics.
  • Maintain a proactive approach to IT support and improvement.
  • Foster a culture of collaboration and accountability within the IT support team.

Job Types: Full-time, Permanent

Pay: QAR4, QAR5,500.00 per month

Experience:

  • IT Support: 5 years (Required)

Language:

  • Arabic (Required)

License/Certification:

  • ITIL Foundation certificate (Preferred)

Location:

  • Doha (Required)

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