Grocery Compliance Supervisor

Welcome to Your Next Adventure
The Grocery Compliance Supervisor ensures full adherence to operational standards across all grocery branches. This role is responsible for developing, implementing, and maintaining Standard Operating Procedures (SOPs) covering every aspect of grocery operations, from hiring to on-ground execution. Through audits, training, and process monitoring, the supervisor drives consistency, accuracy, and safety across the network, positioning Snoonu Grocery Operations as a benchmark for compliance excellence.

What You'll Get Your Hands On

• Develop, document, and update SOPs for all grocery operations and ensure consistent implementation across branches.
• Monitor and enforce compliance through regular audits, field inspections, and review reports.
• Train and coach staff to achieve 100% SOP awareness and adherence.
• Collaborate with Operations, HR, and Inventory teams to embed compliance into daily workflows.
• Track and improve key metrics: SOP coverage, adherence rate, audit success, onboarding compliance, and incident reduction.
• Drive automation initiatives such as digital checklists and AI-based compliance monitoring.
• Lead continuous improvement efforts to reduce deviations, order errors, and post-delivery complaints.
• Ensure zero critical food safety violations and maintain high Merchant NPS scores.

The Magic You Bring

• Strong understanding of SOP design, implementation, and audit processes.
• Proven ability to train, motivate, and monitor large operational teams (300+ staff).
• Analytical and detail-oriented mindset with strong reporting and problem-solving skills.
• Excellent communication and cross-functional collaboration skills.
• Proficiency in using digital tools for compliance tracking and process automation.
• Ability to work under pressure and ensure consistency across multiple branches.
• Education: Minimum Bachelor's degree in business, Operations, or Quality Management preferred.
• Experience: At least 2-4 years of experience in operations, audit, or compliance, preferably in grocery, retail, or logistics.

Inside Snoonu's Universe
Snoonu is Qatar's homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

The Dream We're Chasing
To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.

The Quest We're On
To radically transform how people live by leveraging technology to connect them with endless possibilities.

Our Everyday Superpowers
Be Customer Obsessed:
"Focus on the customer and all else will follow."

Act with Integrity:
"We are honest, ethical, and trustworthy in everything we do."

Be Curious and Creative:
"We constantly innovate and create solutions to bring a lasting positive impact."

Lead by Example and Take Ownership:
"Be the change you want to see and take ownership."

Work Smart and Deliver Results:
"You can do more by doing less, better, and faster."

It's All About People:
"Be a team player; together we are stronger."

Perks & Worklife Magic At Snoonu
Global Vibes –
Collaborate with a worldwide crew.

Brain Boosters –
Learning budgets, access to courses, and tools for your growth.

Builder's Playground –
Own your tasks, own your path We're big on autonomy.

Flexible Time Off –
We take recharging seriously. Generous leave and wellness policies.

Agile Everything –
Scrum isn't a buzzword here. It's how we roll, from product to ops.

Beyond the Code: Giving Back Matters
We don't just build app. We're committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we're always finding ways to do better—and we invite you to be a part of that mission.

Diversity Isn't Just a Buzzword
At Snoonu, fairness and inclusion are the foundation of everything we do. We're proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.

Let's Build the Future Together
Apply now to join a team where your contributions spark a change and your voice is heard. Let's make some magic together.

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