Guest Services

6 days ago

Doha, Baladīyat ad Dawḩah, Qatar Mandarin Oriental Full time

Mandarin Oriental, Doha is looking for a Guest Services Agent to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

As Guest Services Agent
, you will be responsible for the following duties:

  • Greet, check-in, and escort guests promptly to their rooms
  • Address special guest preferences recorded in guest history profiles
  • Handle cash drawer properly as outlined in the MODOH Controller's Policy
  • Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
  • Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest's experience
  • Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
  • Print and drop cash out, adjustment slips, paid out voucher, and bank count reports
  • Communicate clearly with the Night Duty Manager and Accounting Department
  • Establish a good working knowledge of the Hotel outlets and products

As Guest Services Agent, We Expect From You

  • Friendly, enthusiastic, passionate, Sociable
  • Engaging, Genuine, Organised
  • Minimum of 1 year of Front Office experience
  • Minimum 2 years of experience working in a 5-star hotel environment
  • Previous experience working in the Middle East Region is an advantage
  • Strong command of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex

Our commitment to you

  • Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  • MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
  • Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  • Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
  • A competitive salary and benefits packages
  • Transportation and Housing provided
  • Relocation and Vacation Tickets

We're Fans. Are you?

  • Guest Service Officer

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar ANdAZ Full time

    Organization- Andaz DohaSummaryDuties and responsibilities related to theAndaz Host role:Be a primary point of contact for guests, anticipating their needs and going above and beyond to create memorable experiencesAssist guests throughout their journey, from pre-arrival to post-departureProvide information on facilities, programs, and services, including...

  • Guest Service Officer

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Park Hyatt Full time

    Organization- Park Hyatt DohaSummaryAre you passionate about hospitality and fluent in Arabic? Park Hyatt Doha, a luxury 5-star hotel, is seeking a Guest Service Officer to deliver exceptional service and create unforgettable guest experiences.Qualifications1-2 years of experience in a front desk, guest service, or customer service role, preferably in a...

  • guest service officer

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Park Hyatt Doha Full time

    SummaryAre you passionate about hospitality and fluent in Arabic? Park Hyatt Doha, a luxury 5-star hotel, is seeking a Guest Service Officer to deliver exceptional service and create unforgettable guest experiences.Qualifications1-2 years of experience in a front desk, guest service, or customer service role, preferably in a luxury hotel or hospitality...

  • Guest service Agent

    6 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Rota international Full time

    Position: Guest Service Agent (Temporary – 2 Days Only)Location: Doha, Qatar (Mall-based)We are looking for a Guest Service Agent to support our event operations and ensure an excellent guest experience during a short-term assignment in a mall.Duration: 2 days onlyLocation: DohaResponsibilities:Welcome and guide mall visitors in a professional...

  • Guest Services Officer

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Grand Hyatt Full time

    Organization- Grand Hyatt DohaSummaryAt Grand Hyatt Doha, we focus on our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. Our values of Wellbeing, Inclusion, Respect, Empathy, Integrity, and Experimentation are the core of what we do. Our family atmosphere is what keeps our...

  • guest services officer

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Hyatt Full time

    SummaryAt Grand Hyatt Doha, we focus on our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. Our values of Wellbeing, Inclusion, Respect, Empathy, Integrity, and Experimentation are the core of what we do. Our family atmosphere is what keeps our colleagues highly engaged.You...

  • Guest Service Agent

    6 days ago

    Doha, Baladīyat ad Dawḩah, Qatar IHG Full time

    DescriptionJoin our extraordinary worldDistinguished design, superlative style, warm and genuine service make this Luxury & Lifestyle Collection truly unique and special.With the strategic rapid growth of our luxury brands in Qatar at IHG Hotels and Resorts, we are looking for a seasoned Guest Service Agent with luxury and lifestyle brand hotel experiences...

  • Guest Service Agent

    6 days ago

    Doha, Baladīyat ad Dawḩah, Qatar IHG Hotels & Resorts Full time

    Join our extraordinary worldDistinguished design, superlative style, warm and genuine service make this Luxury & Lifestyle Collection truly unique and special.With the strategic rapid growth of our luxury brands in Qatar at IHG Hotels and Resorts, we are looking for a seasoned Guest Service Agent with luxury and lifestyle brand hotel experiences to join our...

  • VIP Guest Service Ambassador

    2 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Leisure Full time

    The VIP Guest Service Ambassador is responsible for delivering exceptional, personalized service to high-profile and VIP guests within the theme park. This role ensures a premium guest experience by offering dedicated support, priority services, and seamless coordination throughout the guest's visit. The Ambassador maintains a professional and polished image...

  • Guest Service Agent

    2 days ago

    Doha, Baladīyat ad Dawḩah, Qatar IHG Hotels & Resorts Full time

    Your day to dayBe fully conversant with all hotel facilities and services.To process check-in and check-out according to the hotel policies and procedures.To complete the guest's registration form and ensure all details are accurately captured.Courteously and promptly handle all reservations enquiries on phone, emails, etc.Act on flags and special...