Female Division Manager

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar One Imperium Full time

The Division Manager will lead the daily operations of a fitness facility in Qatar. The role is responsible for delivering an exceptional member experience, ensuring high operational standards, driving membership growth, managing staff performance, and maintaining alignment with MTM Group's brand and service values.

Key ResponsibilitiesOperational Management

  • Oversee all day-to-day operations of the fitness facility, ensuring it runs efficiently, safely, and in accordance with MTM Group protocols.
  • Ensure all equipment, amenities, and group fitness areas are maintained to the highest standards of cleanliness and functionality.
  • Enforce compliance with health and safety regulations, facility rules, and hygiene protocols.
  • Implement and oversee standard operating procedures (SOPs) across all departments.

Team Leadership & Staff Management

  • Lead, supervise, and develop a diverse team of personal trainers, receptionists, cleaners, and group fitness instructors.
  • Schedule and manage shifts, leave, and staff rotations to ensure optimal coverage.
  • Conduct regular team meetings, performance appraisals, and one-on-one coaching sessions.
  • Foster a motivating and empowering work culture centered around teamwork, accountability, and customer service excellence.

Member Engagement & Retention

  • Ensure a welcoming, professional, and comfortable environment for all members and visitors, with a strong focus on hospitality, inclusivity, and privacy.
  • Handle member concerns and feedback with empathy, professionalism, and timely resolution.
  • Implement member retention initiatives, including loyalty programs, engagement events, onboarding journeys, and follow-up processes.
  • Monitor member satisfaction metrics (NPS, reviews, surveys) and take corrective actions as needed.

Sales & Revenue Performance

  • Collaborate with the sales team to drive membership sales, renewals, and upgrades.
  • Track and analyze facility KPIs, including membership targets, attrition rates, group class attendance, and personal training revenue.
  • Execute local marketing initiatives and work closely with the Commercial team on campaigns.
  • Ensure all team members actively contribute to upselling and cross-selling of services.

Facility Presentation & Brand Compliance

  • Maintain consistently high standards of cleanliness, ambiance, and visual presentation in line with MTM Group brand guidelines.
  • Ensure all digital screens, posters, and member touchpoints are current and aligned with ongoing promotions or campaigns.
  • Enforce uniform compliance, grooming standards, and service etiquette across all departments.

Job Type: Full-time

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