Restaurant Floor Manager

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar AFG College with UoA Full time

Roles and ResponsibilitiesKey Responsibilities1. Operations Management

  • Supervise day-to-day restaurant operations, including opening and closing procedures.
  • Ensure smooth service during all meal periods.
  • Monitor food and beverage quality, presentation, and consistency in line with company standards.
  • Coordinate between kitchen and service staff to ensure timely and accurate order delivery.

  • Ensure proper stock levels of food, beverages, and supplies are maintained.

  • Staff Management

  • Recruit, train, supervise, and evaluate restaurant staff (waiters, captains, host/hostess, cashiers, etc.).

  • Prepare staff duty rosters and ensure adequate staffing levels for all shifts.
  • Conduct regular briefings and trainings on service standards, menus, promotions, and hygiene.
  • Motivate and lead the team to maintain a positive work environment and high performance.

  • Manage staff discipline, attendance, and grooming in accordance with company policies.

  • Customer Service

  • Ensure all guests receive high-quality service and a positive dining experience.

  • Handle customer inquiries, feedback, and complaints in a professional and timely manner.
  • Regularly interact with guests on the floor to build rapport and gather feedback.

  • Implement measures to enhance guest satisfaction and encourage repeat business.

  • Financial & Cost Control

  • Monitor daily sales, average check, and other key performance indicators.

  • Assist in preparing and achieving sales targets and budgets.
  • Control operational costs, including labor, wastage, and inventory.
  • Review and verify daily cash collection, billing, and POS reports in coordination with accounts/cashier.

  • Assist in menu engineering, pricing, and promotions to maximize profitability.

  • Hygiene, Safety & Compliance

  • Ensure the restaurant complies with all food safety, hygiene, and sanitation standards (e.g., HACCP, local regulations).

  • Conduct regular inspections of the dining area, bar, and service stations to maintain cleanliness and order.
  • Ensure all staff strictly follow hygiene, grooming, and safety standards.
  • Coordinate with maintenance for repairs of equipment, furniture, or fixtures as needed.

  • Adhere to company policies, labor laws, and any relevant regulatory requirements.

  • Administration & Reporting

  • Maintain updated records of staff attendance, overtime, and leave.

  • Prepare and submit daily/weekly/monthly reports (sales, covers, feedback, incidents, etc.) to management.
  • Oversee reservations, group bookings, and special events as required.
  • Ensure proper documentation and handover of keys, assets, and passwords as per company procedures.

Job Type: Full-time

Pay: QAR10, QAR13,000.00 per month

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