Data Analyst – Call Center Operations

Job PurposeResponsible for analyzing call center data and performance metrics to support operational efficiency, service quality, and data-driven decision-making.Key ResponsibilitiesAnalyze call center KPIs (AHT, SL, FCR, CSAT, call volumes, abandonment)Prepare daily, weekly, and monthly performance reportsCreate dashboards and visual insights for...

We're hiring at our location in DohaSenior Business Analyst – Call Centre Operations The Senior Business Analyst is responsible for leading business analysis activities related to call centre operations within the Enterprises. The role focuses on improving service delivery, operational efficiency, citizen experience, and compliance through data-driven...

Job PurposeThe Senior Business Analyst is responsible for leading business analysis activities related to call centre operations within the Enterprises. The role focuses on improving service delivery, operational efficiency, citizen experience, and compliance through data-driven insights, process optimization, and technology enablement. The position acts as...

We are seeking a skilledData Analystwith a minimum of2 years of experiencein data analysis within acontact center environment. The ideal candidate will have proven expertise inworkforce management (WFM), including forecasting, scheduling, and real-time monitoring, and will provide actionable insights to improve operational efficiency and customer service...

We are seeking professional and customer-focusedCall Center Agentsto support aCall Center operation. Agents will serve as the primary point of contact for customers across multiple communication channels, providing accurate information, handling service requests, and ensuring high levels of customer satisfaction in line with organizational values and service...

Job DescriptionECCO Gulf Majorel Qatar is seeking an experienced Call Center Team Leader (Emergency Response) for our team. This role is pivotal in ensuring the efficient operation of our center, providing leadership and guidance to a team of dedicated professionals. The successful candidate will be responsible for managing the day-to-day activities of the...

Join ECCO Gulf Majorel Qatar as a Call Center Representative. As a Call Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support. Your main responsibilities will include:Handling inbound and outbound calls related to inquiries and services.Providing accurate information and solutions to...

We're hiring at our location in DohaCall Center Agent - Banking We are looking for candidates who are enthusiastic and customer-focused. The ideal candidate should possess the following skills and qualifications:Previous experience in a call center or customer service role, preferably in the banking industry.Excellent communication and interpersonal...

Key ResponsibilitiesData Management & IntegrationManage and maintain data accuracy across Zoho Recruit, Zoho People, Zoho CRM, and related platforms.Design and maintain reports and dashboards using Zoho Analytics to track key workforce metrics.Integrate data from multiple sources to provide unified insights on recruitment, deployment, and...

Company DescriptionCytomate Solutions and Services is a Qatari cybersecurity company that develops its own proprietary technology in Doha, Qatar. Cytomate develops advanced cybersecurity solutions for threat intelligence and security posture analysis through its dedicated research and development team.Role DescriptionWe are seeking aData Governance...