Kitchen Supervisor

3 hours ago

Doha, Baladīyat ad Dawḩah, Qatar Integrated Group Full time

Job Summary

The Kitchen supervisor will be responsible for the end-to-end management, growth, & profitability of the pastry cloud kitchen. This role combines culinary leadership, operations excellence, cost control, team management, & brand execution to scale production while maintaining premium quality & consistency.

Key Responsibilities

1. Kitchen & Production Operations

  • Plan and supervise daily production schedules for cakes, pastries, and desserts
  • Ensure standard recipes, portion control, and presentation guidelines are followed
  • Train, Implement and monitor SOPs for cleaning, storage, and food handling.
  • Ensure compliance with food safety, hygiene, and local health regulations
  • Maintain consistency in taste, quality, and hygiene

2. Inventory & Procurement

  • Maintain Inventory Logbook for raw materials, finished goods and packaging materials.
  • Maintain a Wastage logbook, recording reasons of wastage and corrective actions.
  • Monitor raw material stock levels and place timely purchase orders.

Coordinate with suppliers

3. Order Management & Delivery Coordination

  • Oversee order processing from online platforms, walk-ins, and B2B clients.
  • Support online promotions with food delivery platforms (Talabat, Snoonu, etc.)
  • Coordinate with delivery partners to meet with delivery timelines.
  • Ensure timely preparation, packing, and dispatch of orders.
  • Plan, assign, and manage driver schedules to meet delivery timelines.

4. Client Coordination & Customer Support

  • Handle B2B inquiries, quotations, & negotiations in coordination with management.
  • Ensure smooth order confirmation, production planning, & delivery coordination.
  • Act as the point of contact for B2B clients for repeat orders & feedback.
  • Address customer complaints and manage special orders.

5. Reporting & Administration

  • Maintain daily sales log of online platforms, walk-ins, and B2B clients.
  • Reconcile sales with POS reports and delivery records.
  • Submit weekly sales reports for revenue, product-wise performance, and trends.
  • Maintain Reconciliation Records & cost tracking.
  • Share insights with management to support pricing, promotions, and planning and coordinate with other dept.

6. Team Management

  • Supervise kitchen staff, helpers, and support teams.
  • Prepare duty rosters and manage attendance.
  • Address Staff Grievances in co-ordination with HO

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Job Type: Full-time

Experience:

  • Kitchen Supervisor: 3 years (Preferred)

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