POS Deployment and Merchant Training and Support

1 day ago

Doha, Baladīyat ad Dawḩah, Qatar Nair Systems LLC Full time

Nair Systems is currently looking UPI (NPCI) Enablement Project – POS Deployment, Merchant Training & Support for our Qatar operations with the following terms & conditions.

·       Support Agent must carry valid Qatar Driving License with own car and have good  location awareness for efficient on-site execution.

Deployment Activities

·       Visit each merchant/store location as per the assigned deployment sheet.

·       Install and/or update POS terminals to enable UPI (NPCI) acceptance features.

·       Perform POS system checks: power, printer, connectivity, and OS version verification.

·       Conduct test transactions to confirm successful UPI (NPCI) enablement and terminal functionality.

·       Replace or apply branding materials (UPI/NPCI/) as per design standards. Merchant Training & Awareness Provide on-site training to merchant staff on:

·       How to initiate and process UPI transactions on the POS.

·       Common troubleshooting steps and escalation process.

·       Understanding UPI limits, reversals, and refund procedures.

·       Hand over printed merchant quick reference guides and contact details for support.

·       Collect merchant acknowledgement/sign-off confirming training completion and successful UPI (NPCI) enablement. Post-Deployment & Reporting

·       Submit daily visit and activity reports including merchant name, MID/TID, location, date & time of visit.

·       Type of activity (installation, training, branding, reconfiguration).

·       Attach test transaction receipt for confirmation.

·       Capture before-and-after photos of terminal and branding.

·       Escalate unresolved issues to the POS Tech Support Supervisor/backend configuration team.

·       Ensure all documentation and data are updated accurately. Deliverables

·       POS terminals enabled and configured for UPI acceptance.

·       UPI (NPCI) branding applied as per NPCI guidelines.

·       Merchant staff trained on UPI (NPCI) usage and troubleshooting.

·       Signed merchant training & deployment completion report.

·       Daily and weekly consolidated progress reports.

Roles & Responsibilities

a. Field Agent / Officer:

·       Execute deployment and training activities at site.

·       Ensure accuracy of configuration and documentation.

·       Maintain professional communication with merchants.

·       Validate test transactions.

b. Coordinator:

·       Monitor deployment progress and agent performance.

·       Handle escalations and coordination between field agent and backend teams.

Project Duration: 2months

Joining time frame: 2 weeks (maximum 1 month)

Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest

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