POS Deployment, Merchant Training

3 days ago

Doha, Baladīyat ad Dawḩah, Qatar VAM Systems Full time
Job Description

We are currently looking POS Deployment, Merchant Training & Support for our Qatar operations with the following terms & conditions.


• Support Agent must carry valid Qatar Driving License with own car and have good


• location awareness for efficient on-site execution.

Project Objective:

To deploy and enable UPI functionality across all merchant POS terminals. The project includes system configuration, testing, POS branding, and on-site merchant training to promote smooth adoption and usage of UPI payment services.

Pre-Deployment Activities


• Receive and verify merchant list with site addresses and terminal details.


• Prepare POS software updates and training materials.


• Ensure required credentials, configuration files, and merchant onboarding data are available prior to on-site visits.

Deployment Activities


• Visit each merchant/store location as per the assigned deployment sheet.


• Install and/or update POS terminals to enable UPI (NPCI) acceptance features.


• Perform POS system checks: power, printer, connectivity, and OS version verification.


• Conduct test transactions to confirm successful UPI (NPCI) enablement and terminal functionality.


• Replace or apply branding materials (UPI/NPCI/) as per design standards. Merchant Training & Awareness Provide on-site training to merchant staff on:


• How to initiate and process UPI transactions on the POS.


• Common troubleshooting steps and escalation process.


• Understanding UPI limits, reversals, and refund procedures.


• Hand over printed merchant quick reference guides and contact details for support.


• Collect merchant acknowledgement/sign-off confirming training completion and successful UPI (NPCI) enablement. Post-Deployment & Reporting


• Submit daily visit and activity reports including merchant name, MID/TID, location, date & time of visit.


• Type of activity (installation, training, branding, reconfiguration).


• Attach test transaction receipt for confirmation.


• Capture before-and-after photos of terminal and branding.


• Escalate unresolved issues to the POS Tech Support Supervisor/backend configuration team.


• Ensure all documentation and data are updated accurately. Deliverables


• POS terminals enabled and configured for UPI acceptance.


• UPI (NPCI) branding applied as per NPCI guidelines.


• Merchant staff trained on UPI (NPCI) usage and troubleshooting.


• Signed merchant training & deployment completion report.


• Daily and weekly consolidated progress reports.

Roles & Responsibilities

Joining time frame: 2 weeks (maximum 1 month)

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