Business Improvement Specialist

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Madre Integrated Engineering | Full time

Lead process mapping and business process re-engineering (BPR) initiatives using BPMN, SIPOC, value stream mapping, RASCI, and Lean methodologies
Facilitate workshops to capture \"as-is\" and \"to-be\" processes; identify and eliminate inefficiencies, duplication, and non-value-adding activities
Align processes with ISO standards (ISO 9001, ISO 22301, ISO 45001) and EFQM principles; maintain a central process repository with version control
Lead improvement projects as structured change initiatives, including stakeholder engagement, progress tracking, and benefit realisation
Overcome resistance through clear communication and influence; collaborate with audit, risk, compliance, operations, and digital teams to embed auditable processes

Requirements

Bachelor's Degree in Business Administration, Finance, or a related field
5-8 years of experience in business process improvement, optimisation, or operational excellence
Proven end-to-end process re-engineering delivery; strong working knowledge of ISO management systems and exposure to the EFQM Excellence Model
Experience with process mapping tools such as Visio, ARIS, Triaster, Lucidchart, or Bizagi
Lean Six Sigma, PMP/Prince2, EFQM Assessor, or ISO Auditor certifications preferred
Excellent English; strong communication, facilitation, and influencing skills