Release Manager Consultant | Mach Consultants | Qatar

Mach Consultants is actively seeking an experienced, high-caliber, and technical Release Manager Consultant with senior-level expertise in IT service management, release lifecycle governance, and enterprise ITSM platforms to join our client’s technology team on a full-time permanent on-site basis in Qatar. In this critical release engineering and ITIL leadership role, you will be responsible for orchestrating end-to-end software release lifecycles, coordinating cross-functional technical and business squads, and ensuring successful deployments on time and within scope. You will leverage your deep specialist expertise in ITIL frameworks, DevOps CI/CD pipelines, SMAX, and UCMDB to deliver uncompromised service reliability, high availability, and operational excellence. This opportunity offers competitive compensation, executive technical visibility, and exceptional career growth prospects within a premier global enterprise technology solutions and consulting enterprise.

As a Release Manager Consultant supporting Mach Consultants in Qatar, you will take full operational, tactical, and technical ownership of release planning, scheduling, risk management, and governance across enterprise IT operations. Your day-to-day responsibilities include planning, coordinating, and tracking software and infrastructure releases from initiation through deployment, managing release schedules, dependencies, risks, and resource allocations across technical and business teams, ensuring expert application of ITIL and ITSM processes covering incident, problem, change, request, SLA, and release management, driving integration across DevOps, Agile, and CI/CD deployment pipelines, utilizing enterprise ITSM tools such as Micro Focus SMAX and Universal CMDB (UCMDB) for configuration and service management, conducting rigorous release readiness and milestone reviews, providing regular release status updates to executive stakeholders, preparing comprehensive solution architecture and design documentation, ensuring service performance metrics, SLAs, OLAs, and customer requirements are strictly met, and continuously improving release and service management processes. You will utilize your proactive troubleshooting and analytical problem-solving skills to resolve complex deployment anomalies under strict project delivery timelines.

• Plan, coordinate, and track enterprise software and infrastructure releases from initiation to production deployment.
• Manage release schedules, cross-functional dependencies, risk mitigation strategies, and resource allocations.
• Ensure expert application of ITIL & ITSM processes including Incident, Problem, Change, Request, SLA, and Release Management.
• Coordinate seamlessly across technical engineering squads, business units, and executive stakeholders.
• Conduct rigorous release readiness assessments, milestone reviews, and post-implementation evaluations.
• Provide regular, detailed release status updates, risk dashboards, and KPI reports to management.
• Ensure strict adherence to service performance targets, SLAs, OLAs, and customer business requirements.
• Prepare comprehensive solution architecture designs, process documentation, and governance runbooks.

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical discipline.
• Minimum of 6+ years of progressive professional experience in IT service management, release engineering, or technical project leadership.
• Strong, demonstrable hands-on professional expertise in Release & IT Service Management frameworks.
• Expert knowledge of ITIL & ITSM processes, change governance, and configuration management databases.
• Comprehensive working knowledge of DevOps methodologies, Agile frameworks, and CI/CD pipeline automation.
• Deep practical proficiency with enterprise ITSM platforms including SMAX & UCMDB.
• Solid practical experience in release planning, deployment coordination, and risk management.
• Exceptional analytical, troubleshooting, debugging, and problem-solving capabilities under high-pressure conditions.
• Excellent written and verbal English communication skills with strong stakeholder coordination and presentation abilities.
• Mandatory legal work eligibility and physical availability for full-time on-site operations in Qatar.

• Professional certifications such as ITIL Expert / Managing Professional, PMP, ScrumMaster, or AWS/Azure DevOps certifications.
• Prior professional working experience in top-tier banking institutions, telecommunications operators, or global IT consultancies.
• Hands-on familiarity with automated deployment tools, containerization platforms (Docke