Cruise Line Customer Service Representative

منذ 2 أيام

lusail, al daayen, قطر Want More دوام كامل

Cruise Line Customer Service Representative

We are looking for a friendly and enthusiastic Cruise Line Customer Service Representative to join our team in Lusail. As the first point of contact for our customers, you will play a crucial role in ensuring their satisfaction and creating a positive experience on board our cruise ships.

Responsibilities

  • Greet and welcome guests in a warm and professional manner
  • Provide information about cruise itineraries, onboard activities, and port destinations
  • Assist with check-in and boarding procedures
  • Handle guest inquiries, complaints, and requests promptly and efficiently
  • Liaise with other departments to resolve guest issues and ensure smooth operations
  • Process payments for onboard purchases and manage passenger accounts
  • Promote onboard services and amenities to enhance the guest experience
  • Follow safety protocols at all times to ensure the well-being of guests and crew members

Requirements

  • Fluency in English is essential, other languages are a plus
  • Excellent communication skills, both verbal and written
  • Previous customer service experience is preferred
  • Knowledge of the cruise industry is an advantage
  • Ability to remain calm under pressure
  • Must be able to work evenings, weekends, and holidays as needed
  • Must have legal authorization to work in Lusail

Salary

We offer a competitive salary of 1500$ per month along with opportunities for growth within the company.