Customer Service Agent
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SMSA Express is hiring a Customer Service Agent for a full-time customer service job in Doha, Qatar. This role suits people who know courier and freight work and enjoy a fast-paced logistics setting.
Responsibilities- Call back customers within 24 hours through the callback process.
- Work with the destination team on customs paperwork for held shipments.
- Communicate by email, fax or phone with other departments to solve problems quickly.
- Check unassigned traces every 30 minutes and review all traces at least twice a day.
- Check pending traces and other transactions within 16 hours.
- Confirm delivery instructions with customers.
- Resolve trace issues and keep quality feedback high.
- Follow up with customers as per the standard process.
- Background in courier and freight operations is an advantage.
- Disciplined, with strong communication skills and a customer-first mindset.
- Ability to work well in a fast-paced logistics environment.
- Mandatory: MS Office skills and good communication skills.
- A diploma is preferred; high school education is acceptable.
- At least 4 years of relevant work experience, with 1 to 4 years in logistics preferred.
The company also mentions transferable visa sponsorship and welcomes female or male candidates of any nationality.
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