Fm Help Desk

Madre Integrated Engineering | Full time Respond to user requests by phone, email, chat, or ticketing system; log, prioritize, and track issues through resolution. Troubleshoot hardware, software, network, printer, email, and Microsoft 365 problems, providing remote or on-site support. Escalate complex or unresolved incidents to the appropriate technical...

Job Summary The Help Desk & CAFM Coordinator will coordinate service requests and work orders across a large-scale electromechanical maintenance and Facility Management project, ensuring effective Help Desk operations and accurate use of the CAFM system. Key Responsibilities Manage daily FM Help Desk operations. Receive, log, categorize, assign, and...

Act as the first point of contact for end-users, receiving, logging, troubleshooting, and resolving IT service requests and incidents through phone, email, live chat, chatbot, and other approved channels. Key Responsibilities Respond to user inquiries through phone, email, live chat, and chatbot. Log, prioritize, track, and update incidents and service...

Madre Integrated Engineering | Full time Handle complex and escalated incidents and service requests from Tier 1. Perform advanced troubleshooting, root-cause analysis, and identify workarounds or permanent solutions. Coordinate with internal IT teams, technical support teams, and vendors for high-impact issues. Validate escalated tickets and ensure...

Job Summary We are looking for an experienced IT Help Desk Officer to provide first-line technical support to end users, troubleshoot hardware and software issues, and ensure timely resolution of IT incidents and service requests. The ideal candidate should have strong communication skills, hands-on troubleshooting experience, and knowledge of IT service...

Trades App is seeking a Help Desk & CAFM Coordinator to oversee service requests and work orders across a large scale maintenance and Facility Management project in Doha. You will ensure effective Help Desk operations and accurate CAFM usage, coordinating with customers, engineers, supervisors, and technicians to resolve issues promptly. The role requires...

Madre Integrated Engineering | Full time Provide first-line IT support for incidents and service requests. Log, prioritize, troubleshoot, resolve, and elevate tickets within SLA timelines. Support users with hardware, software, Microsoft 365, and basic network issues. Maintain clear ticket updates and communicate resolution status to users. Escalate...

Industry Technical Support / IT Help Desk Responsibilities Provide first-line IT support for incidents and service requests. Log, prioritize, troubleshoot, resolve, and elevate tickets within SLA timelines. Support users with hardware, software, Microsoft 365, and basic network issues. Maintain clear ticket updates and communicate resolution status to...

Job SummaryThe Help Desk & CAFM System Coordinator will coordinate FM help desk activities and CAFM operations, ensuring service requests are accurately logged, assigned, monitored, escalated, and closed within agreed service levels. Job SummaryThe Help Desk & CAFM System Coordinator will coordinate FM help desk activities and CAFM operations, ensuring...