Quality manager
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Madre Integrated Engineering | Full time
Manage the Quality & Service Management Plan and quality-assurance program.Audit SOP compliance, CMDB accuracy and preventive-maintenance performance.
Review major-incident root-cause analyses and ensure reporting aligns with ITSM records.
Monitor IT service-management processes including incidents, problems, changes and configuration.
Monitor and report quality KPIs.
Support ISO certification activities and client audits.
Manage quality documentation and service audit readiness.
Requirements Degree/Diploma in Engineering, IT or Quality.
ISO/IEC 20000 and/or ISO 27001 Practitioner/Lead Auditor certification.
ITIL Expert certification.
Quality-management background.
Minimum 8 years of experience in service quality/service management, including auditing.
Strong analytical, auditing and process-management skills.
Knowledge of ITSM, CMDB and continual service improvement.
Must meet airport HSE, cybersecurity and security requirements.
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