Residences Assistant Manager
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- Develop and maintain strong guest relationships
- Assist the Residences Butler Team by providing them with additional info on guest preferences and habits that will lead to crafting a personalized stay
- Handle and resolve guests complaints including follow up in a timely manner and proper communication in the daily log
- Provide service that consistently exceeds our internal and external guest expectations always leading by example
- Strong and effective communication with all other departments
- Attend Department Communication Meetings representing Residences
- Facilitate the training and development of the Bell Team and Butler Team
- Provides guidance and motivation to the Bell Team and Butler Team
- Conduct associate s performance evaluations on a timely basis including corrective action and coaching
- Responsible for scheduling according to the staffing guide and reconciling payroll
- Adheres to and promotes the company s health and safety policies to ensure a safe work environment and knowledgeable all safety and emergency procedures
- Assist the Residence Manager in their absence taking on their responsibilities as needed
- Occasionally act as a coordinator for the Residences Butlers team
- Plan coordinate and execute weekly and monthly events activities and gatherings for residents ensuring satisfaction and cost control
- Create and maintain a calendar of events and activities sharing it with residents and the Residences team
- Create and amend Standard Operating Procedures SOPs as required
- Train the Bell Team and Butler Team on processes SOPs and standards
- Monitor the satisfaction of residents throughout their stay at the Residences
- Coordinate with the Residences Butlers to ensure that all amenities are in place for residents arrivals departures and special occasions
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