Quality Manager
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Madre Integrated Engineering Full time
- Manage the Quality & Service Management Plan and quality-assurance program.
- Audit SOP compliance, CMDB accuracy and preventive-maintenance performance.
- Review major-incident root-cause analyses and ensure reporting aligns with ITSM records.
- Monitor IT service-management processes including incidents, problems, changes and configuration.
- Monitor and report quality KPIs.
- Support ISO certification activities and client audits.
- Manage quality documentation and service audit readiness.
- Degree/Diploma in Engineering, IT or Quality.
- ISO/IEC 20000 and/or ISO 27001 Practitioner/Lead Auditor certification.
- ITIL Expert certification.
- Quality-management background.
- Minimum 8 years of experience in service quality/service management, including auditing.
- Strong analytical, auditing and process-management skills.
- Knowledge of ITSM, CMDB and continual service improvement.
- Must meet airport HSE, cybersecurity and security requirements.
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