IPTV & Master-Clock Systems Engineer

منذ شهر

Doha, Ad Dawhah, قطر Madre Integrated Engineering دوام كامل

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· Provide advanced diagnostics at system, application and infrastructure level for the system.

· Carry out root-cause analysis for major and recurring incidents and own the permanent fix.

· Open and manage OEM back-to-back support cases under the same ticket and SLA clock.

· Own configuration, firmware and software maintenance and coordinate manufacturer releases and upgrades.

· Own the preventive-maintenance procedures and predictive monitoring for the system.

· Maintain the design documents, SOPs and knowledge base; mentor and sign off Level-2 competence.

· Provide technical assessment to the Change Advisory Board for changes to the system.

· Maintain encoders, servers, endpoints and signage; maintain master-clock distribution and synchronisation.

· VITEC and Mobatime (or equivalent) product training; IPTV/AV and time-distribution experience.

· ITIL Foundation.

Experience. 4 or more years hands-on with the specific system in a comparable environment.

Competencies

· Deep product knowledge.

· Diagnostic and root-cause skill.

· OEM liaison.

· Documentation and mentoring.

Key performance indicators

· Advanced-incident resolution within SLA.

· RCA delivered within timeline.

· Repeat-incident reduction.

· Certification currency.