Customer Service Representative

منذ 7 ساعات

Doha, قطر Al Watania International دوام كامل

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Experience
1 - 3 Year(s)

Job Description
Customer Service Representative

Responsibilities

Ø Perform day-to-day operations in the customer service department including after sales services.

Ø Respond to customer service issues in a timely manner.

Ø Greet customers as they enter the store and assist them with locating products or departments.

Ø Provide product information, answer inquiries, and offer recommendations to customers.

Ø Provide food sampling services to the customers in fresh food department.

Ø Process transactions accurately and efficiently using the point-of-sale (POS) system.

Ø Handle customer complaints, concerns, and inquiries promptly and professionally, striving to resolve issues to the customer's satisfaction.

Ø Maintain a clean and organized work area, including checkout lanes and customer service desk.

Ø Assist with restocking shelves and ensuring products are neatly displayed.

Ø Monitor inventory levels and communicate any shortages or discrepancies to the appropriate department.

Ø Uphold company policies and procedures regarding returns, exchanges, and refunds.

Ø Collaborate with other team members to ensure smooth operations and excellent customer service across all departments.

Ø Participate in training sessions and meetings to stay updated on product knowledge, company policies, and customer service best practices.

Ø Maintain accurate records and document all customer service activities and discussions.

Ø Stay informed on the latest industry techniques and methods.

Any other store duties as instructed by the Store Manager.